4 Replies Latest reply on Jan 7, 2013 11:08 AM by exbrit Branched from an earlier discussion.

    How to send an email to McAfee Customer Services?

      What to do if the page asks me for my details do not work properly?

      The box "Confirm email" doesn't take the "@" character!

      I cant contact costumer support because there's technical problem with the website!

        • 1. Re: How to send an email to McAfee Customer Services?
          exbrit

          Probably because you're using a European keyboard and the characters are in different spots, I agree that shouldn't happen.

           

          Have you tried copy and paste or pulling the @ symbol off Windows Character Map (Start > All Programs > Accessories > System Tools)  ?

           

          Or wait until tomorreow and use their phone:

           

          To speak with a Customer Service representative, call us at +353 (0)160 155 80.

           

          Estimated wait time: 10-30 minutes

          Hours of Operation: 09.00-18.00 local, Monday through Friday

           

           

           

          .

           


           

          Message was edited by: Ex_Brit on 04/01/13 3:07:35 EST PM
          • 2. Re: How to send an email to McAfee Customer Services?
            exbrit

            Branched to your own new thread as the original one was answered.

            • 3. Re: How to send an email to McAfee Customer Services?

              As my username suggests it I tried a few things. I can type '@' succsessfully with a quite good average. The problem is that I can type @-symbol on that-very page one line above  ( give e-mail) but not one line below (confirm e-mail)!  I'm frustrated   What I tried: Opera, Safari, Explorer, Firefox. I tried it on girlfriends laptop( different op sys) ,obviously copy-paste > no good. I tried several page-coding format too!  In fact I shouldn't be able to call McAfee because I have to fight myself through THAT page to get contact details. Eventually I got a phone number from an other forum, discussing McAfee contacts, and issues. Finally I could call support, talked to them and it seems that there is a (nover complicated McAfee-way) solution for my original problem. Still this typing issue is kinda funney. Thanks for the effort anyway!

              • 4. Re: How to send an email to McAfee Customer Services?
                exbrit

                You can't copy and paste the 1st email address line into the 2nd one?    I'm wondering is a different browser might help here?

                 

                You should try phoning them:

                 

                To speak with a Customer Service representative, call us at +353 (0)160 155 80.

                 

                Estimated wait time: 10-30 minutes

                Hours of Operation: 09.00-18.00 local, Monday through Friday