1 2 Previous Next 12 Replies Latest reply on Jan 11, 2013 11:25 AM by karthiks

    Scan Error windows 7

      Every time i run a full scan i get a message " an unexpected problem occured during your scan please click ok and go back to the home page and then try running your scan again"  I have since tried using virtual technition that did not work. i have tried Malware Bytes that did not detect anything. I have reinstalled Mcafee anti virus plus that has not worked either. i also used mcafee stinger which also come up with nothing.

       

      I am running Windows 7 servise pack 1

       

      has anyone beed able to solve this issue.

        • 1. Re: Scan Error windows 7
          Peacekeeper

          Open IE – click tools – Click internet options
          Under advanced – click Reset
          Close all windows and then try to run a scan

          If the former doesn’t help, restart the computer and start tapping F8 key
          From the advanced boot options menu select safe mode
          Try to run a scan in safe mode and update me on the status

          or

          Click on start > Click on Start  and go to accessories

          1. From the selections - Right-click Command Prompt and select Run as Administrator
          2. On the CMD window – type the following & press the enter key accordingly
          • Regsvr32 jscript.dll and press enter
          • Regvr32 vbscript.dll and press enter
          • Regsvr32 scrrun.dll and press enter

          Check and remove if there exists any other security software in control panelNavigate through  C:\Program files & common files – Check and remove if you have remnants of any other security softwareDelete temporary files & cookies from your PC.Reboot the PC and try running a scan again. If you have had any other AV programs installed you should have uninstalled them using their own removal tools.  If issue still persists,Please post the below details ;

          1. Version of Virus scan?
          2. DAT version?
          3. Run MV T http://mvt.mcafee.com and post your session id

          or

          In order for the McAfee Scanner Service to run, the DCOM Server Process Launcher service must be set to automatic not disabled.

           

          Once I set it to automatic and rebooted, I was able to scan.

          Good luck all above have in the past fixed this error message unfortunately the cause can be any of several.

          • 2. Re: Scan Error windows 7

            Hi Tony

             

            I'm not having much luck.

             

            Mcafee Virus Scan Version 15.5

            DAT Version 6942

            Session ID 44460258

             

            I hope this information will help to find a  solution.

             

            Thanks

             

            Message was edited by: bozo4545 on 1/2/13 4:41:51 AM CST
            • 3. Re: Scan Error windows 7

              bozo4545,

               

              It seems like you are not running a latest version of McAfee. Please reinstall the McAfee from AU server and check with your issue

               

              Uninstall the McAfee using the McAfee removal Tool HERE

               

               

              Login HERE

              Reinstall the McAfee

               

              Please update me the outcome

               

              Message was edited by: karthiks on 1/2/13 11:21:20 AM CST
              • 4. Re: Scan Error windows 7

                Karthik

                 

                I have reinstalled from the AU server but it installed the same version.

                 

                Message was edited by: bozo4545 on 1/4/13 3:44:22 AM CST
                • 5. Re: Scan Error windows 7
                  Peacekeeper

                  When you uninstalled it did you use the method Karthiks posted of windows uninstall method followed by MCPR? If you loged in with the country set to Au or Us/Uk you would get 12.1 UNLESS you get your mcafee from a partner. Do you say from an ISP or say Dell?

                   

                  What affid is the product showing in Security centre details? karthiks can confirm if yours is 1 that should get 12.1.

                   

                  If you did get it from Mcafee try runnin

                   

                  http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.e xe

                  before reinstalling  from your account

                  • 6. Re: Scan Error windows 7

                    Could you please update me the below versions

                     

                    McAfee Security Center :

                    Build version:

                    Affid:

                    McAfee Virus Scan:

                    Build Version:

                    • 7. Re: Scan Error windows 7

                      McAfee Security Center

                      Build version  11.6.443

                      Affid 550-22

                       

                      McAfee Virus Scan  

                      Build Version 15.6.238

                       

                      I have recived my version of McAfee Anti Virus Plus via my employer. Is there no Fix for this version ???

                      • 8. Re: Scan Error windows 7
                        Peacekeeper

                        Karthiks will check who the affid number is tied to and when they will update to 12.1 . Of course in the meantime you could uninstall and join the beta users who are on 12.1 and affid is no big deal (only 1 affid of 10 gets 11.6beta) and they can change your affid if you ask.

                        www.beta.mcafee.com

                        • 9. Re: Scan Error windows 7

                          Tony

                           

                          Thanks for your quick response, I will look at becoming a McAfee Beta Tester. And i will look foward to Karthiks's response.

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