This has been the case for years and years.
The computer always renews at the full price whatever that is at the time. Discounts that may be available are not taken into account. We've complained on customers' behalves many times about it and they say it's the way their accounts computer works and they can't change it. Pity I know.
Sorry for the inconvenience. It isn't a scam though, it's because computers don't (yet) think on their own.
Customer Service are always willing to refund overcharging so it can hardly be viewed as a scam.
Thanks for your reply. I have seen that it has been the case for years and years, however they could easily change it. Their computer automatically displayed the discounted price to me as soon as I turned off always on protection, so it could easily use this price, the are just taking advantage of those that don't check. I'm afraid I do view it as a scam, but that is a personal opinion.
What I think I will do is renew at the cheap price I have been offered after complianing. I will then turn always on protection back on, but when I get my auto renewal notice check and complain again, so they again offer me an even greater discount. That, some would say, is a scam, but one I would encourage everyone to try!
Why not, certainly worth a try.