1 2 Previous Next 12 Replies Latest reply on Jan 12, 2013 3:56 PM by Peter M

    Blue screen crash by mfehidk.sys

      The driver mfehidk.sys, installed by my McAfee Antivirus Plus (McASC 11.6, McAVS 15.6, McAPF 12.6), is causing blue screen crashes in my PC.

       

      I found in this forum some threads dedicated to this problem, years or months ago.  

       

      But I don't know from where download the current hotfix for the mfehidj.sys to the McAffe Antivirus Plus. Can somebody help me?

       

      Thanks!

       

       

      My system: Windows XP SP3 (Spanish) with 4 GB RAM

       

      El mensaje fue editado por: mcscotty57 on 29/12/12 18:00:00 CST
        • 1. Re: Blue screen crash by mfehidk.sys
          Peter M

          Technical Support would be of assistance in this case.  They are linked under Useful Links at the top of this page.  It's free by phone or onine chat.

          • 2. Re: Blue screen crash by mfehidk.sys
            Peter M

            I did some further checking and the aforementioned hotfix only applied to Enterprise/Business software - at least I think it did.  However Support will know.    The only suggestioins I can offer is to make sure that you system is totally up to date, including IE which should be version 8, whether or not you use it, and all drivers - check Device Manager thnat all hardware is behaving as it should be.  BSOD's are usually hardware-related.

             

            You could try uninstalling McAfee in the normal way via Control Panel, then running the MCPR cleanup tool, listed under Useful Links at the top of this page, reboot and reinstall from your online account.

            • 3. Re: Blue screen crash by mfehidk.sys

              Thank you, Ex_Brit!

               

              I don't have new hardware in my PC, and I have already verified the whole hardware that I have. 

               

              The only "new" software is the McAfee Viruscan Plus (MAVP), that I reinstalled days ago.

               

              I  have unistalled and reinstalled several times the MAVP, and the BSODs continued. 

               

               

              But... Now I have uninstalled the MAVP and I installed the McAfee Internet Security (that I bought now), and since this I no longer have BSODs

               

              I will continue watching the operation of my PC, but I believe that the problem was the MAVP.

               

               

              Important: In at least two BSOD, the file mfehidk.sys appeared as responsible for the crash. No other file appeared mentioned.

               

              Regards!

               

              El mensaje fue editado por: mcscotty57 on 07/01/13 8:42:59 CST

               

              El mensaje fue editado por: mcscotty57 on 07/01/13 8:43:27 CST
              • 4. Re: Blue screen crash by mfehidk.sys
                Peter M

                That is interesting.  Maybe the Internet Security is a later version and has the fix included.   If you have any further issues I would contact Technical Support, it's free by phone or online chat and available via Useful Linkis at the top of this page.

                • 5. Re: Blue screen crash by mfehidk.sys

                  Maybe the Internet Security has the fix included... Or, more probably (I think), maybe only the last version of MAVP has that problem, like Enterprise/Business software.

                   

                  I have used MAVP several years, and only now this problem appeared, after a full reinstallation of MAVP.

                   

                  Regards!

                  • 6. Re: Blue screen crash by mfehidk.sys
                    Peter M

                    Good luck ;-)

                    • 7. Re: Blue screen crash by mfehidk.sys

                        No way! BSOD again!

                       

                      DSCN3114.JPG

                      File mfehidk.sys going mad me another time. BSOD in Spanish (like my WinXP) is signal of software problem, my computer technician says.

                       

                      There I go again to look for a solution. When it gets it, I will come to publish it.

                       

                      I will contact to the Technical Support to request help.

                      • 8. Re: Blue screen crash by mfehidk.sys
                        Peter M

                        Sorry you are having do much problem.  Good luck with Support.

                        • 9. Re: Blue screen crash by mfehidk.sys

                          If you have not previously set a restore point in System Restore, you cannot restore your computer to a previous state. If you are not sure, or if you have not previously set a restore point, contact Support.

                          To start System Restore using the Command prompt, follow these steps:

                          1. Restart your computer and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
                          2. Use the arrow keys to select the Safe mode with a Command prompt option.
                          3. If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER.
                          4. Log on as an administrator or with an account that has administrator credentials.
                          5. At the command prompt, type %systemroot%\system32\restore\rstrui.exe, and then press ENTER
                          6. Follow the instructions that appear on the screen to restore your computer to a functional state.
                          7. Update us
                          1 2 Previous Next