Windows 7 Home Premium
McAfee Total Protection
McAfee Online Backup
I've been (slowly) backing up my hardrive to your online service. It's taken 2 weeks
for it to back up 2gb. Suddenly I get the error File Backup Failure (FilesystemError 2).
The backup will not proceed and I have no options to fix it.
I just want to tell you we aren't ignoring you, rather scratching our heads as that error could be caused by so many things. If it's causing an issue I would contact Technical Support directly, it's free by phone or online chat and available through Useful Links at the top of this page.
Sorry to be so vague as I, for one, don't use that service but I wanted to tell you we haven't forgotten you.
Technicians are at a premium here over the holidays unfortunately.
Is this mean anything to you
Online Backup was unable to open or backup one or more files.
Online Backup cannot backup password-protected or encrypted files.
To resolve this issue remove file passwords or encryption:
Please post me back with the outcome
Thank you Karthik, I missed that one in my search - must have mistyped. Hope it helps the OP.
The FAQ is HERE.
Message was edited by: Ex_Brit on 24/12/12 12:33:21 EST PM
No Probs Peter !! I got this from our internal database
I finally deleted the offending file as a solution. Not my favorite solution, but it worked.
There's been a couple of strange issues I've been having with McAfee software. Not
sure I'll renew.
Thanks for the feedback