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Have you checked the Activity Log contained in the HIPS client? Do you have Application Blocking turned on?
Thanks for the suggestion. Yes, App Blocking was on, but I still don't get it why on some (few) system Word gets blocked but not on all...
Anyway, app blocking was the culprit as things seem to work for now. Another funny thing is most systems showing the problem had HIPS 7 Patch 4 installed(*). We removed HIPS and reinstalled with P3 and things work better... (*)
I've temporarily disabled App Blocking but I'd like to understand more and be able to activate it and use it correctly... (more reading on my desk)
(*) we've had nothing but problems since installing P4 !
(*) now we also need to test P5 before deployment