2 Replies Latest reply on Dec 18, 2012 10:14 PM by Peacekeeper

    SiteAdvisor Problems

      I have been using McAfee problems before and recently ran into a security risk warning for one of my sites called www.learningspanishlikecrazy2.com and www.learningspanishlikecrazy3.com.  I took the liberty to run several virus and root kit scans to see if anything came up.  My sites and server came back SUPER CLEAN.  I even ran tools from Google (http://www.google.com/safebrowsing/diagnostic?site=http://learningspanishlikecra zy2.com/) and those too can back SUPER CLEAN.


      My next step was to try and contact McAfee support via email, phone, and their form to reevaluate the sites.  I spent no less than 6 hours trying every possible way to get an answer and have gotten ZERO feedback.  This inspite of the fact that several ticket numbers have been opened by McAfee's support staff.  An interesting point here regarding McAfee's support staff is that when they visited my sites, they did not get the warning (go figure).  One rep even told me that there may be a bug in the latest version of their site rating logic.  This is very scary especially with the penetration of McAfee and the dependance on online businesses (especially small ones) on the good will of security companies like McAfee.


      So here I am... Unable to run any type of traffic to these commercial sites because McAfee has a rating that appears to be 100% inaccurate.   And, I am unable to get any type of response from them


      Not sure who else has encountered issues like this, but to say that this is frustrating is AN UNDERSTATEMENT.


      If anyone has any experience in getting McAfee to fix these erroneous rating reports, please let me know. Your help would surely be appreciated!