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2132 Views 4 Replies Latest reply: Dec 19, 2012 12:53 AM by poma RSS
poma Newcomer 11 posts since
Apr 5, 2010
Currently Being Moderated

Dec 17, 2012 2:33 AM

MSME 7.6 high CPU usage by RPCserv.exe

Hi,

we have

virtual (VMware ESX) server Windows2008R2 Etn SP1 64bit

Exchange 2010

MSME 7.6.7718.105

 

about 10 days ago we investigated the problem with our corporate e-mail.

the delay of incoming and outgoing e-mails (into the company) became extremly high.

the reason was the high CPU usage by RPCserv.exe (more then 25%).

 

After restart th McAfee MSME service everything works fine.

But after some time the problem was repeated.

 

We reinstalled the MSME 5 days ago, but today we face of this problem again.

 

Everything I have found is associated with GSE 7.0 and Exchange 2003, but not with MSME7.6.

 

anybody have the similar problem?

  • Aidan McAfee SME 463 posts since
    Nov 4, 2009
    Currently Being Moderated
    1. Dec 17, 2012 2:58 AM (in response to poma)
    Re: MSME 7.6 high CPU usage by RPCserv.exe

    What is exact version of Exchange??

    What Roles is the server fulfilling?? (HUB\MB\Edge)

    Is Patch 1 installed for MSME?

    How to verify that Security for Microsoft Exchange 7.6 Patch1 is installed (KB76286)

     

    Is ##there any evidence of errors in event logs or product log??

     

    If server is running Mailbox role do you have Background Scanning enabled??

  • Aidan McAfee SME 463 posts since
    Nov 4, 2009
    Currently Being Moderated
    3. Dec 18, 2012 4:44 AM (in response to poma)
    Re: MSME 7.6 high CPU usage by RPCserv.exe

    So this detail is from configuration of Mailbox server(s) which suggests you will have Hub server(s) (and maybe edge server(s))??

     

    Was the issue witnessed on the Mailbox server(s)?? Did an OnDemandScan of Mailboxes run into normal business hours or is there anything common to when this issue happens??

     

    Or was the issue actually on the HUB or Edge servers??? Any evidence there of issue?? 

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