1 2 Previous Next 12 Replies Latest reply on Jun 21, 2013 1:28 AM by Peacekeeper

    Real time scanning is (NOT) starting up

      Hello,

       

      After installing the newest updates to Mcafee security center today (16/12/12) I find that when windows loads the Mcafee icon looks slightly odd and will not change to its normal icon unless i double click to open security center. Once Security center is open I always get the message " Real time scanning is starting up" which lasts around 3 seconds then changes to "Your computer is secure"

       

      The problem is that the Icon refuses to change to its normal state unless I open security center which in itself indicates scanning is not running.

       

      I ran Mcafee Virtual Technician which tells me there are two COM components missing. After removing Mcafee from my system twice and also running MCPR on both occasions I am unable to resolve this issue. The system is not infected and was running fine prior to todays update.

       

      I include the MVT log to indicate the problem:

       

      MVT Information
                            MVT Version                    :7.0.0.2358
      System Information
                            Operating System                    :Microsoft Windows 7 Home Premium Edition(Build 7601)
                            Service Pack                    :Service Pack 1.0
                            Language                    :0809
                            Internet Explorer Version                    :9.0
                            Internet Explorer Language                    :en-gb
                            System Drive Type                    :NTFS
                            Physical Memory Available                    :4194303
                            Physical Memory Total                    :4194303
                            Virtual Memory Available                    :19433412
                            Virtual Memory Total                    :20847696
                            System Architecture                    :Intel64 Family 6 Model 58 Stepping 9Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz
                            Date Time                    :12/16/2012   21:03:28
                            Time Zone                    :                      GMT -00:00
      Product Details
      Product Name:VirusScan              - McAfee Internet Security 3 - User
      Product Version:16.1.144
      Language:en-us
      Partner:McAfee
      Health Check Details
                        Registry                                      OK                   
                        File                                      OK                   
                        Process                                      OK                   
                        Service                                      OK                   
                        COM                                      OK                   
                        Top Issues                                      OK                   
                        SYSTEM                                      OK                   

      Product Name:QuickClean and Shredder              - McAfee Internet Security 3 - User
      Product Version:12.1.120
      Language:en-us
      Partner:McAfee
      Health Check Details
                        Registry                                      OK                   
                        File                                      OK                   
                        Process                                      OK                   
                        Service                                      OK                   
                        COM                                      OK                   
                        Top Issues                                      OK                   
                        SYSTEM                                      OK                   

      Product Name:SecurityCenter
      Product Version:12.1.253
      Language:en-us
      Partner:McAfee
      Health Check Details
                        Registry                                      OK                   
                        File                                      OK                   
                        Process                                      OK                   
                        Service                                      OK                   
                        COM                2 component(s) incorrect                     
                                      Expected COM Component not Present                             
                                    Component Name:  {83748e14-8f60-4ab3-8a81-7cecbe2b1cbe} C:\Program Files\Common Files\mcafee\platform\mcbr3264.dll
                                      Expected COM Component not Present                             
                                    Component Name:  {f7520a2f-82e1-4dd5-a4bf-9d56bcf1d743} C:\Program Files\Common Files\mcafee\platform\mcbr3264.dll
                        Top Issues                                      OK                   
                        SYSTEM                                      OK                   

      Product Name:Personal Firewall              - McAfee Internet Security 3 - User
      Product Version:13.1.127
      Language:en-us
      Partner:McAfee
      Health Check Details
                        Registry                                      OK                   
                        File                                      OK                   
                        Process                                      OK                   
                        Service                                      OK                   
                        COM                                      OK                   
                        Top Issues                                      OK                   
                        SYSTEM                                      OK                   

      Product Name:AntiSpam              - McAfee Internet Security 3 - User
      Product Version:13.1.115
      Language:en-us
      Partner:McAfee
      Health Check Details
                        Registry                                      OK                   
                        File                                      OK                   
                        Process                                      OK                   
                        Service                                      OK                   
                        COM                                      OK                   
                        Top Issues                                      OK                   
                        SYSTEM                                      OK                   

       

       

      If anyone can offer some help it would be greatly appreciated.

       

      Thanks, Jay.

       

      Message was edited by: everon on 12/16/12 4:22:33 PM CST

       

      Message was edited by: everon on 12/16/12 5:13:58 PM CST
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