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83877 Views 149 Replies Latest reply: May 28, 2013 4:29 AM by Ex_Brit RSS Branched to a new discussion. 1 2 3 ... 15 Previous Next
nymcafee99 Newcomer 5 posts since
Dec 14, 2012
Currently Being Moderated

Dec 14, 2012 9:55 AM

My Real-Time Scanning won't stay on (McAfee Internet Security 2013)

Hi,

 

I recently uninstalled my Mcafee Internet Security and re-installed a new version that I bought.  I used the Mcafee Product Removal Tool to uninstall my old version, and then I used the web installer to download the latest version automatically from Mcafee.  After installing everything, I can't get my real-time scanning to stay on.  It keeps trying to turn on and it fails.  It tries to download updates, but it fails.  What is wrong?  I have uninstalled and reinstalled several times.  Below is a screenshot of my version info.

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  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004

    Did you try rebooting?  Run the McAfee Virtual Technician to see if it can find and fix any problems:  http://mvt.mcafee.com/

     

    Any other symptoms indicaqting possible infection?

     

    Try some of the suggestions in the last link in my signature below.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/102-5889-3-62127/Peter.gif
    Toronto • Canada
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  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004

    Not sure what to suggest as you appear to have done everything correctly from your first post.  Assuming you have no competing software installed and no infection then Technical Support is probably your best bet at this stage.

     

    It's free by phone or online chat and available via the link under Useful Links at the top of this page.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/102-5889-3-62127/Peter.gif
    Toronto • Canada
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  • stanisluv Champion 717 posts since
    Dec 6, 2010

    Where are you from(country)?

  • stanisluv Champion 717 posts since
    Dec 6, 2010

    I saw the same issue here: https://community.mcafee.com/message/266900#266900

     

    Peter or Tony, can you merge this threads?

  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004

    The board (Jive SBS) wont allow that unfortunately.

     

    If there are problems use Technical Support as there is little likelihood of anyone from McAfee coming through here until the New Year.

     

    Message was edited by: Ex_Brit on 22/12/12 11:08:36 EST AM

    https://community.mcafee.com/servlet/JiveServlet/downloadImage/102-5889-3-62127/Peter.gif
    Toronto • Canada
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  • everon Newcomer 23 posts since
    Dec 16, 2012

    Thanks for linking this into my thread Ex_Brit.

     

    Still having the same issues as nymcafee99 and others and in honesty the problem has grown worse. Mcafee security center refuses to start protection untill well after one minute has elapsed since Windows logs in.

     

    I also notice that after an update and restart that in Windows task Manager i get sometimes in excess of 21 instances of Mcafee upate running. These do revert back normal after 2 or 3 re-boots of the system.

     

    I have uninstalled mcafee, ran MVT, ran pre-install utility and re-installed mcafee many times with no change in the behaviour. I have even gone so far as to totally reinstall Windows 8 pro x64 on brand new partitions with no applications installed and STILL Mcafee gives the same symptoms.

     

    Mcafee really have dropped the ball on this occasion with bringing out a major upgrade of their security suite right before the christmas break (which they Mcafee seem to have taked a whole week off!)

     

    Not impressed and im seriously thinking of giving Kaspersky a try after 5 years of loyal Mcafee subscription.

     

    Jay.

     

    Message was edited by: everon on 23/12/12 15:34:09 CST
  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004

    I have McAfee installed on every os from XP through Windows 8 and all of them work fine so I really don't understand why you are having those problems.  Technical Support is your best bet as I already said above.

     

    There is a chance you aren't installing the latest version if it's provided by a 3rd party such as your ISP or your PC maker but Support would be able to confirm that.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/102-5889-3-62127/Peter.gif
    Toronto • Canada
    Volunteer Moderator
    I can't help you privately - please post in the Forums
    Use Advanced Forum Search To Find Answers
    Beta Test McAfee Products For PC & MAC
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    XP & Office 2003 End-Of-Life - 08 April, 2014
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