8 Replies Latest reply on Dec 15, 2012 3:16 PM by Peter M

    Why wont my McAfee run?

      I recently installed my McAfee Internet Security 2013 and now when I try to open the program all I get is a white screen. I've read the most recent post like this and tried the link to download the mcscriptfix.zip that didn't work. I can't uninstall my McAfee because that also just brings up a white screen. What do I do?

        • 1. Re: Why wont my McAfee run?
          Peter M

          Did you extract it and run correctly, it usually works, you are the first person to say it didn't.  If not try the other solutions, there are several.  See the link in my signature.

           

          Message was edited by: Ex_Brit on 11/12/12 6:52:23 EST PM
          • 2. Re: Why wont my McAfee run?

            Peter,

             

            The link seems to be a dead end.  The McAfee web page it goes to says it is not recognized.  ??

             

            I'm having the exact same issues as Quincy.  I looked in the Control Panel > Fonts and there is not Helvetica font listed. 

             

            Thanks!

             

            -Nick

            • 3. Re: Why wont my McAfee run?

              Oh, and also, I tried the MVT app and it does not recognize that McAfee is installed but it does indeed show up in my programs list and in the task tray...

              • 4. Re: Why wont my McAfee run?
                Peter M

                MVT wont always recognize the software especially if it comes via a 3rd party like your ISP or PC maker for instance, because they modify the software.

                 

                Technical Support is your best bet then, it's free and linked under Useful Links at the top of this page.

                 

                That link works for me by the way.  Here is the entire text of that FAQ:

                 

                 

                 

                SecurityCenter fails to open, displays a blank white screen, or displays a Java error

                 

                Environment

                Affected Suites:
                McAfee Total Protection
                McAfee Internet Security Suite
                McAfee AntiVirus Plus

                Affected Products:
                SecurityCenter

                Affected Operating Systems:
                Microsoft Windows 8
                Microsoft Windows 7
                Microsoft Windows Vista
                Microsoft Windows XP

                Problem

                When you attempt to open SecurityCenter it fails to open, opens to a blank white screen, or you see a Java error. Other applications on your system might have the same issue.


                Cause

                This issue is often caused by an issue in your Windows operating system. System files depend on one another to provide full functionality. If some of these components fail to register, for example, these interdependencies will fail to function.

                Solution 1

                If McAfee SecurityCenter displays a blank screen, it may be caused by an incorrect registry key that references jscript.

                Download, unzip, and then Run as administrator the script that fixes this.

                1. Save any work. The script will ask you to reboot your computer when it completes.
                2. Click the following link and save the file to your desktop:
                     
                      http://download.mcafee.com/products/licensed/cust_support_patches/mcscriptfix.zi p
                3. Unzip the file you downloaded.
                4. Open the new folder.
                5. Right-click mcscriptfix.bat and select Run as Administrator.
                6. If prompted, click Yes in the User Account Control box.
                7. As this script runs, a black CMD.EXE (DOS Prompt) window opens. When prompted, Press any key to continue... and the CMD.EXE window will close.
                8. Restart your computer.

                 

                Solution 2

                Restarting your computer usually resolves these types of issues, but deeper troubleshooting might be required. Perform each of the following solutions in order and then check if the issue is resolved. If your issue is resolved, you can stop there. If your issue persists, continue to the next solution.


                Verify Java is installed and up-to-date

                1. Close any open applications and restart your computer.
                2. Click Start and select the Search box.
                3. Type Programs and Features.
                4. Open Programs and Features.
                5. Locate Java on the list of installed programs.
                  • If Java is listed, click Start and select the Search box.
                  • If Java is not present, install it from http://www.java.com.
                  • If you find multiple versions of Java installed, remove all versions, restart your computer, then install Java again.
                6. Type Control Panel.
                7. Double-click the Java icon.
                8. Click the Update tab.
                9. Click Update Now.

                If the update tells you that you have the most current version, close the Java control panel and proceed to the next solution. If the update runs, restart your computer and try opening SecurityCenter again. If you still cannot view the SecurityCenter, proceed to the next solution.

                Solution 3

                Download and run the McAfee PreInstall Tool

                1. Go to http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe, and save the McPreInstall file to your desktop.
                2. Double-click McPreInstall.exe.
                3. Click Start inside the Preinstall Tool.
                4. Read the warning message and click OK to agree to the changes.
                5. After the preinstall tool completes, click OK.
                6. Click Close and restart your computer.

                Open SecurityCenter. If the issue is resolved, you do not have to continue. If you are still unable to see the SecurityCenter screens, continue to the next solution .

                 

                 

                Solution 4

                Uninstall and reinstall your McAfee Security product using the procedure in article TS101331.


                Solution 5

                If you still cannot see SecurityCenter screens correctly after completing all of the previous solutions, you might have an operating system issue. Do the following and make a note of any errors you receive.

                1. Click Start and select the Search box.
                2. Type the following command and press ENTER:
                     
                      cmd
                     
                3. Right-click command and select Open as Administrator.
                4. Type each of the following commands and press ENTER after each one. After each command has run, you see a success or failure message:
                regsvr32 scrrun.dll
                regsvr32 jscript.dll
                regsvr32 vbscript.dll

                 

                If you still cannot see the SecurityCenter screens, contact your computer manufacturer with these errors for additional assistance.

                 

                Message was edited by: Ex_Brit on 15/12/12 3:05:46 EST PM
                • 5. Re: Why wont my McAfee run?

                  Huh.  Not sure why it won't work for me.  My ISP is of little help, hence, here I am.  I will look into the solutions above.

                   

                  Thanks for the help!

                   

                  -Nick

                  • 6. Re: Why wont my McAfee run?

                    mcscriptfix took care of it!

                     

                    Thank you so much for your help!

                     

                    -Nick

                    • 7. Re: Why wont my McAfee run?
                      Peter M

                      So glad to hear that.   All the best ;-)

                      • 8. Re: Why wont my McAfee run?
                        Peter M

                        Quincy Bedoya,

                         

                        How about you?