2 Replies Latest reply: Dec 12, 2012 2:47 AM by vinoo RSS

    SPAMed by AvertLabs since running GetSusp Tool - What to do?


      Ever since I used the GetSusp tool, it found one suspicious file which was false positive several days ago. Then I removed this tool from my PC.

      Now, I am getting SPAMed by Avertlabs from virus_research@avertlabs.com every day.

      I get these everday in my Inbox like here below:


      Is there anyway for me to unregister this or take me off their database system?






      Thank you for using the GetSusp tool and submitting your suspicious file(s). You will find detailed below, the status of each file in the submission after an initial analysis.


              SR Number               Creation Date                WorkItem ID        Machine Name           

              =========               ==============               ===========        ===========            

              None specified          12/10/2012 12:57:33 PM       750908                          



              File Name                           Findings                            Detection                           Type                               

              ---------                           --------                            ---------                           ----                               

              au_.ex_                             not_detected                        Unknown                            


      In the event that the files are not listed as known threats, the submission will be forwarded to a McAfee Labs Researcher for further analysis. You will be contacted by McAfee Labs through email with the results of that analysis.


      Support -


      Virus Research accepts file-samples for analysis and possible inclusion into AV signature DAT sets. We are also prepared to answer general virus questions.


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      * Product installation and update questions

      * Product usage questions

      * Specific operating system/version questions

      * Assistance with detection and cleaning or removal of viruses or trojans


      Please use the following link to reach our technical support group for McAfee products.


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