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3875 Views 15 Replies Latest reply: Dec 8, 2012 7:16 PM by Ex_Brit RSS 1 2 Previous Next
geordie_giant Newcomer 7 posts since
Dec 8, 2012
Currently Being Moderated

Dec 8, 2012 2:22 PM

McAfee Internet Security problem:  Real-Time scanning will not turn on

This week I got a brand new computer, and upon setting it up I installed McAfee as I had an active sub with some licences left on it, so wanted to make use of it.

 

However, I am having an issue with Real-Time scanning.  I keep getting pop ups telling me that my computer is at risk.  When I click for more informatoin and open up the security centre, everything is green apart from "Virus and Spyware protection", which is displaying a thinking/working icon next to the text "Real-Time scanning: starting".  When I open this section, it tells me that RTS is off, but when I open that sub-sectoin to try and turn it on, I get the text "please wait whilst we start Real-Time scanning" and the optoins beneath are all greyed out.

 

I cannot use the Virtual Tech, as it is not compatible with my operating system (Windows 8), my computer is brand new and I installed McAfee as a first port of call before doing anything else so I doubt that a pre-existing virus/malware is the issue.

 

Please do help, I'd rather not leave my computer open to potential infectoins for any longer than I absolutely have to!

 

Many thanks in advance

 

P.S.  Apologies if this is posted in the wrong section of the forums!

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