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875 Views 1 Reply Latest reply: Dec 12, 2012 4:11 AM by bloemer RSS
itprofessionalsbremen Newcomer 1 posts since
Dec 7, 2012
Currently Being Moderated

Dec 7, 2012 1:09 AM

Unable to start manual OnDemandScan and unable to start onDemandScan from epo

Hello Communities,

 

first, let me introduce myself shortly:
I am working with epo and VSE since several years right now (since Version 3.5 of epo) and normally everything working smoothly with mcafee products.

 

We have about 3 Installations in several Companies running right now and figured out a problem which seems to be on all Environments we manage.

 

1) Backround Information:

Epo-Version: 4.6

VSE Version: 8.8.0.975 with Patch 2 - 8.8.0.2

Agent-Version: 4.6.0.2935

 

Issue: Unable to start OnDemandScan manually:

- starting mcafee virusscan console

- choose Task >OnDemandScan>Selecting a Name for the Task>Leave the other settings like they are>hit start>nothing happens

Testet Operating Systems: Windows 2003 Server, Windows 2008 Server, Windows 7 Pro Client, Windows XP Client

 

Issue: The same as Above, creating a Task withhin epo 4.6

 

I have no Idea, why this issue happen and what the problem with this Funktion.

We cleaned the mcafee framework installation frminst.exe /remove=agent

We cleaned the mcafee vse installation

we rebootet the machine

we installed all possible os updates

we are using a domain-administration account to start the task

 

so my questions: how can i solve this issue?

 

This issue happens on all testet systems.

 

Best regards

 

Stefanie

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