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2188 Views 6 Replies Latest reply: May 29, 2013 3:50 PM by tlange RSS
dq72 Newcomer 13 posts since
Feb 21, 2011
Currently Being Moderated

Dec 4, 2012 5:31 PM

MSME 7.6 alert - RPCServ process stopped responding

From what I can tell the services seem to be up and running, mail is still be scanned, but I can't find any further details on this mcafee alert we received.

Does anyone have any information on this one?

 

Process RPCServ.exe stopped responding on '12/04/2012 14:45:32'.

1. Check product logs for RPCServ re-creation if not.
2. Check whether the processes SAFeService.exe, RPCServ.exe, and postgres.exeare started.
3. Check the Windows Event Log for more details.
4. Please contact McAfee Technical Support.

  • Aidan McAfee SME 461 posts since
    Nov 4, 2009
    Currently Being Moderated
    1. Dec 5, 2012 3:51 AM (in response to dq72)
    Re: MSME 7.6 alert - RPCServ process stopped responding

    Do this happen around same time as your Quarantine DB message in your other post??

    Is there any indication in Product Log or Event log that RPCServ actually crashed??

    (any DrWatson/win error reporting on an RPCserv issue??)  

  • Aidan McAfee SME 461 posts since
    Nov 4, 2009
    Currently Being Moderated
    3. Dec 6, 2012 2:26 AM (in response to dq72)
    Re: MSME 7.6 alert - RPCServ process stopped responding

    Do #you already have MSME 7.6 Patch 1 installed?? How to verify that Security for Microsoft Exchange 7.6 Patch1 is installed (KB76286)

    If you do then I would advise opening a case with Support for this incident.

  • alexn Veteran 722 posts since
    Aug 9, 2012
    Currently Being Moderated
    5. May 29, 2013 11:18 AM (in response to dq72)
    Re: MSME 7.6 alert - RPCServ process stopped responding

    Any one knows the real cause of this issue? (MSME 7.6 Rollup2 applied and start getting these errors )

     

    Is it something related to registry,OnAccess Scanner is failing to scan file xxxxxxxx .

     

    on 5/29/13 11:18:47 AM CDT

    Post Timings: 6.00 AM to 3.00PM PDT
  • tlange McAfee SME 344 posts since
    Nov 4, 2009
    Currently Being Moderated
    6. May 29, 2013 3:50 PM (in response to alexn)
    Re: MSME 7.6 alert - RPCServ process stopped responding

    the reason for the error isn't going to be due to any one thing.  we would need to look at the logs to see what might have occurred when the errors started.  if you haven't done so i would suggest to open a ticket with support.  also if the issue is happening regularly then set the debug logging for msme and try to capture logs while the issue is occurring.

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