1 Reply Latest reply on Dec 2, 2012 12:23 PM by rmetzger

    Windows 8 Pro Upgrade No McAfee

      I ran the Windows 8 Pro upgrade and now Virus Scan Enterprise has stopped updating.

       

      Anyone have any info on this subjet?

      Thanks

        • 1. Re: Windows 8 Pro Upgrade No McAfee
          rmetzger

          Hi Robert,

           

          Welcome to the forums.

           

           

          Robert Rait wrote:

           

          I ran the Windows 8 Pro upgrade and now Virus Scan Enterprise has stopped updating.

           

          Anyone have any info on this subjet?

          Thanks

           

          Well, based on the limited info given, it is hard to know precisely what the problem could be.

           

          What OS did you upgrade from?

           

          What version of VirusScan Enterprise did you have installed prior to the upgrade, and what patches were installed?

           

          Though not fully supported, the only version that is claimed to work with Windows 8 is VSE v8.8 SP2. Is that what you started with?

           

          Is this system connected to ePO and has the ePO server been updated to handle Windows 8 and VSE v8.8 SP2?

           

          One possible thing that may help, if you are using VSE v8.8 SP2, would be to download the SDatnnnn.exe file and install it. This will update the Dat version, but might also fix issues with corrupted communications which could be the cause. Follow this link to the SuperDat files:

          http://www.mcafee.com/apps/downloads/security-updates/security-updates.aspx?regi on=us

           

          You may need to execute sdat6914.exe (today's version) with the /F parameter. This 'forces' the install regardless of versions currently installed, even downgrading if that is the case.

           

          Post back and let us know how you are doing.

           

          Thanks,

          Ron Metzger