1 Reply Latest reply on Dec 1, 2012 6:11 AM by Peter M

    Blank screen once more

      Bought an extension to a contract and tried to install McAfee Total Protection. No luck blank screen appeared. First tought it was bouncing with previous version so tried to uninstall but this was impossible. Next I found on this discusson forum this MCPR tool and that did the trick I could uninstall / remove all McAfee's programs out there did a reboot but again blank screen. Did same thing in safe mode but same result. I am really lost now. I also used Mac afee preinstall tool to check if laptop was ready to receive new software and no issue there.

      I am running under windows 7.0 / Internet explorer 9.0 (9.0.11).

       

      I know similar issue was raised by others but none of the suggested solutions did the trick.

        • 1. Re: Blank screen once more
          Peter M

          I assume you mean the McAfee interface is blank?

           

          Something in your system is causing it but it should be easily fixable.

           

          Try solution #1 HERE.

           

          If that fails I need more information, is Win 7 SP1 and fully updated?

           

          What version of McAfee SecurityCenter is installed - open it and click About?

           

           

          .

           

           

           

          Message was edited by: Ex_Brit on 01/12/12 7:11:16 EST AM