Let this serve as a first notice that if this issue is not resolved without us being blackmailed into buying one of your services, we will file a lawsuit for defamation of character and libel.
Yesterday, we learned that all of our sites are either yellow or red flagged by siteadvisor. These sites are flagged yet no scans of the sites ever took place, and there is no information as to why they were flagged.
We called their "Tech Support" yesterday and after a dozen failed calls, getting put on hold several times and then hung up on, we finally got through and were told that our sites are flagged because we did not register them with siteadvisor. We consider this blackmail because we should not be forced into registering our sites/domains with your services just so they won't get flagged. No other security scan type site does this. Not AVG, not Norton, not spamhaus, not google, nor any of the other sites we scanned our sites on; all of which return green by the way. After which time we were put on hold again, and again hung up on.
We called again today and as above, it took us nearly an hour to reach a live person to address our concerns, and are now being told that in order to have our sites removed from the blacklist they - McAfee - would have to remote desktop into the customers computers to see what caused the false flags. However, there is no way for them - McAfee - to know which customers raised the false flag. Then we were told that it is not possible for them to scan our sites and as such there is nothing we can do to have our sites removed from this blacklist. We then asked for a supervisor, a legal representative and a manager - all of which were refused - before being put on hold and eventually hung up on again.
Being unsatisfied with this answer, we called again. And, as twice above, it took us nearly an hour to get through to a live human and immediately asked to speak to a supervisor. They connected us to someone who claimed to be a supervisor who placed us on hold and hung up on us once again.
We called again for a third time today and were told that if a site is unavailable at the time of a scan, then they would automatically be flagged. I suppose this could be a valid reason - due to an increased amount of DDoS attacks on our network over the past few days - except for the fact that it's quite clear our sites haven't been scanned in years. I say this because the 'online affiliation' for our sites are horribly outdated. So I highly doubt our sites were flagged for this reason.
Then out of the blue, someone from McAfee called us back and explained that our sites were flagged because they are not registered with McAfee. This person also tried to sell us into buying "HackerSafe" in order to keep our sites from being blacklisted. As above, this is blackmail.
I should also note that we sent an email yesterday regarding this issue and have yet to receive a response from McAfee.
Listed below are the links to our sites that are currently blacklisted - which is actually all of our sites - with either a yellow or red stauts. And as stated above, there is zero information whatsoever as to why.
I should note that yes, our sites are in the adult entertainment industry, but we handle zero customer billing or financial information ourselves. All of our payment processing is done through reputable companies who are green listed in McAfee.
These payment processors are as follows:
Which as noted above are all green listed.
Our sites are as follows:
http://www.siteadvisor.com/sites/vdbucks.com - red flagged
http://www.siteadvisor.com/sites/trikepatrol.com - red flagged
http://www.siteadvisor.com/sites/filipinasexdiary.com - yellow flagged
http://www.siteadvisor.com/sites/tuktukpatrol.com - yellow flagged
As I stated in the opening of this thread, this issue needs to be handled immediately, and our sites need to have their status' changed since you have not and cannot show any proof as to why they were blacklisted.