Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
2345 Views 14 Replies Latest reply: Dec 4, 2012 4:04 AM by Peacekeeper RSS 1 2 Previous Next
vdbucks Newcomer 8 posts since
Nov 29, 2012
Currently Being Moderated

Nov 29, 2012 11:36 AM

All of our sites are either yellow/red flagged and mcaffee tech support is giving us the run around.

Let this serve as a first notice that if this issue is not resolved without us being blackmailed into buying one of your services, we will file a lawsuit for defamation of character and libel.

 

Yesterday, we learned that all of our sites are either yellow or red flagged by siteadvisor. These sites are flagged yet no scans of the sites ever took place, and there is no information as to why they were flagged.

 

We called their "Tech Support" yesterday and after a dozen failed calls, getting put on hold several times and then hung up on, we finally got through and were told that our sites are flagged because we did not register them with siteadvisor. We consider this blackmail because we should not be forced into registering our sites/domains with your services just so they won't get flagged. No other security scan type site does this. Not AVG, not Norton, not spamhaus, not google, nor any of the other sites we scanned our sites on; all of which return green by the way. After which time we were put on hold again, and again hung up on.

 

We called again today and as above, it took us nearly an hour to reach a live person to address our concerns, and are now being told that in order to have our sites removed from the blacklist they - McAfee - would have to remote desktop into the customers computers to see what caused the false flags. However, there is no way for them - McAfee - to know which customers raised the false flag. Then we were told that it is not possible for them to scan our sites and as such there is nothing we can do to have our sites removed from this blacklist. We then asked for a supervisor, a legal representative and a manager - all of which were refused - before being put on hold and eventually hung up on again.

 

Being unsatisfied with this answer, we called again. And, as twice above, it took us nearly an hour to get through to a live human and immediately asked to speak to a supervisor. They connected us to someone who claimed to be a supervisor who placed us on hold and hung up on us once again.

 

We called again for a third time today and were told that if a site is unavailable at the time of a scan, then they would automatically be flagged. I suppose this could be a valid reason - due to an increased amount of DDoS attacks on our network over the past few days - except for the fact that it's quite clear our sites haven't been scanned in years. I say this because the 'online affiliation' for our sites are horribly outdated. So I highly doubt our sites were flagged for this reason.

 

Then out of the blue, someone from McAfee called us back and explained that our sites were flagged because they are not registered with McAfee. This person also tried to sell us into buying "HackerSafe" in order to keep our sites from being blacklisted. As above, this is blackmail.

 

I should also note that we sent an email yesterday regarding this issue and have yet to receive a response from McAfee.

 

Listed below are the links to our sites that are currently blacklisted - which is actually all of our sites - with either a yellow or red stauts. And as stated above, there is zero information whatsoever as to why.

 

I should note that yes, our sites are in the adult entertainment industry, but we handle zero customer billing or financial information ourselves. All of our payment processing is done through reputable companies who are green listed in McAfee.

These payment processors are as follows:

http://www.siteadvisor.com/sites/ccbill.com

http://www.siteadvisor.com/sites/zombaio.com

http://www.siteadvisor.com/sites/netbilling.com

http://www.siteadvisor.com/sites/epoch.com

http://www.siteadvisor.com/sites/verotel.com

 

Which as noted above are all green listed.

 

Our sites are as follows:

http://www.siteadvisor.com/sites/vdbucks.com - red flagged

http://www.siteadvisor.com/sites/trikepatrol.com - red flagged

http://www.siteadvisor.com/sites/filipinasexdiary.com - yellow flagged

http://www.siteadvisor.com/sites/tuktukpatrol.com - yellow flagged

 

As I stated in the opening of this thread, this issue needs to be handled immediately, and our sites need to have their status' changed since you have not and cannot show any proof as to why they were blacklisted.

 

Thank you.

  • Ex_Brit Volunteer Moderator 59,601 posts since
    May 6, 2004

    Threatening legal action is hardly conducive to the volunteers here wanting to help you.   I'm not sure who you called but the regular support channels don't normally deal with SiteAdvisor Rating issues so no doubt were only reading from scripts that they have to follow.

     

    You can contact SiteAdvisor directly at support@siteadvisor.com or, which in this case appears more likely to get results, if you want to address an issue with a website rating in SiteAdvisor that is based on McAfee's TrustedSource Web Reputation, please go to TrustedSource Feedback and use the web form to contact the TrustedSource team.

     

    If you want to track your requests or be notified via email, you can register for a free TrustedSource.org account.

     

    There are some more options listed in a sticky at the top of this section here:  https://community.mcafee.com/message/68874#68874

     

    Meanwhile, SiteAdvisor staff do drop in here from time to time so hopefully some other suggestions will be forthcoming.

     

    Message was edited by: Ex_Brit on 29/11/12 12:55:29 EST PM

    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
    Toronto • Canada
    Volunteer Moderator
    I can't help you privately - please post in the Forums
    Use Advanced Forum Search To Find Answers
    Beta Test McAfee Products For PC & MAC
    How To Fix File Associations in Windows
    XP & Office 2003 End-Of-Life - 08 April, 2014
    Anti-Spyware/Malware & Hijacker Tools
  • Hayton Volunteer Moderator 4,602 posts since
    Sep 27, 2010

    The SiteAdvisor ratings are coming from TrustedSource. Sucuri gives all four the all-clear except for the SiteAdvisor rating on each.

     

    The poster is advised to contact TrustedSource and ask for an explanation using the information in the document whose link was provided above.

     

    No other information is available from the TrustedSource site at this time so I can't suggest a reason for the rating.


    Volunteer Moderator  Leeds, UK
    No PM's please
  • Peacekeeper Volunteer Moderator 21,359 posts since
    Nov 23, 2002

    Also if things do not get moving we can pass this up the line to contacts we know BUT you have to email the SA support area and trusted source first to give them the chance of sorting this out.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Ex_Brit Volunteer Moderator 59,601 posts since
    May 6, 2004

    There could be lots of reasons why this happens, your web host had a dicey reputation in the past, your IP's were on a blacklist at some stage (maybe they didn't always belong to you), the domain name(s) were misused in the past by someone else (again, they didn't always belong to you)....we have no idea about all that here.   If you're not prepared to do do what we are advising you to do then you'll just have to wait and see what happens.

    It goes both ways you know, SiteAdvisor and other similar browser add-ons (WoT etc.) are there to protect you as well as 'them'.   A bit of work is sometimes involved in getting them to accurately portray the situation.

     

    Message was edited by: Ex_Brit on 30/11/12 7:19:45 EST AM

    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
    Toronto • Canada
    Volunteer Moderator
    I can't help you privately - please post in the Forums
    Use Advanced Forum Search To Find Answers
    Beta Test McAfee Products For PC & MAC
    How To Fix File Associations in Windows
    XP & Office 2003 End-Of-Life - 08 April, 2014
    Anti-Spyware/Malware & Hijacker Tools
  • Ex_Brit Volunteer Moderator 59,601 posts since
    May 6, 2004

    It's not OK and I do sympathize, but these things take time to sort out.   Let's hope something moves on this very soon.   I wish that TrustedSource pages were more explanatory as to why they decide to flag certain sites and not others but there's nothing I can do about that unfortunately.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
    Toronto • Canada
    Volunteer Moderator
    I can't help you privately - please post in the Forums
    Use Advanced Forum Search To Find Answers
    Beta Test McAfee Products For PC & MAC
    How To Fix File Associations in Windows
    XP & Office 2003 End-Of-Life - 08 April, 2014
    Anti-Spyware/Malware & Hijacker Tools
  • Hayton Volunteer Moderator 4,602 posts since
    Sep 27, 2010

    You've contacted SiteAdvisor and TrustedSource, which was the right thing to do. They're sometimes a bit slow to respond, but respond they do. We here can't change your sites' ratings, and at the moment we can't get any further information about the reason for the ratings.

     

    SiteAdvisor is the visible indicator of a site's current rating. A site owner has to register the site with SiteAdvisor to get it tested. The details on the SiteAdvisor site page for links, downloads and so on are determined at the time the site is first tested and so may be out of date after a while, at least until the site is re-tested. Re-testing is not, I think, automatic, so if you have a site it may be a good idea to have it re-checked periodically.

     

    TrustedSource is a real-time system that picks up information from myriad sources and, if there is a negative impact on a website for whatever reason, changes the visible SiteAdvisor rating. TrustedSource has apparently detected something relating to each of these sites but I have no idea what that is. Only the internal teams can track down where the information feed came from and what it contained. So, you have to wait for them to investigate and report back.

     

    Sometimes, if I do enough background research, I can find a third-party report on a site that sheds a little light on a rating change. Usually I'm willing to give up my evenings and weekends to do this for a site owner. In your case, I feel you've spoiled your chances slightly by opening your thread with a post containing words such as "blackmail", "lawsuit" and "libel". In such a case I feel somewhat constrained in what I am able to do.

     

    You should note that Tech Support are not competent to deal with SiteAdvisor and/or TrustedSource matters. There are specialist divisions dealing with site ratings and with SiteAdvisor development, and these matters are not really part of the Tech Support remit.


    Volunteer Moderator  Leeds, UK
    No PM's please
1 2 Previous Next

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points