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1039 Views 4 Replies Latest reply: Nov 28, 2012 6:52 AM by itsec RSS
itsec Apprentice 65 posts since
Oct 24, 2012
Currently Being Moderated

Nov 28, 2012 3:33 AM

Service Tag & Serial Number location on device



I need to ask an engineer at a remote site the device details (ie model number/ serial number and service tag) of a webgateway.  I think it's a WG-4000.

The engineer doesn't speak very good english so I need to be really precise and clear as to what I am looking for.  I don't have physical access to a device at present and am not familiar enough with one to know where this information would be.

Could someone let me know where this info would be and what format it would take e.g.:


serial number:     aa0a-aa0a-aa0-aa00

service tag:          aa00000000


Many thanks

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