4 Replies Latest reply: Nov 28, 2012 6:52 AM by itsec RSS

    Service Tag & Serial Number location on device




      I need to ask an engineer at a remote site the device details (ie model number/ serial number and service tag) of a webgateway.  I think it's a WG-4000.

      The engineer doesn't speak very good english so I need to be really precise and clear as to what I am looking for.  I don't have physical access to a device at present and am not familiar enough with one to know where this information would be.

      Could someone let me know where this info would be and what format it would take e.g.:


      serial number:     aa0a-aa0a-aa0-aa00

      service tag:          aa00000000


      Many thanks