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1385 Views 2 Replies Latest reply: Nov 25, 2012 6:54 PM by vfab RSS
vfab Newcomer 2 posts since
Nov 25, 2012
Currently Being Moderated

Nov 25, 2012 1:07 PM

Unable to download files after installing Family Protection

I have a Windows 7 machine with all critical/important Windows updates.  For some months I haven't been able to download files from the internet from this computer.  Downloads will proceed normally until about 98% and then they just stop.  If I pause the download and resume it will sometimes complete, but the downloaded file will be corrupt.  I've run several different virus scans thinking I must have a virus, but all say it's clean.  Family Protection works fine on my other Windows 7 machine, and also on a laptop with Vista. 


I finally I decided to completely reinstall the machine to learn if it was a hardware or software issue.  After reinstalling Windows 7 I could download just fine.  I continued to install applications one by one, each time checking whether I could download.  It is after installing Family Protection that I can no longer download files.  Exact same symptom: download stops at around 98% complete.


The only non-Windows software I have installed on the machine is Firefox and Norton 360, so there's not much room for conflict.


Anyone else experience this issue?  Any suggestions?


Thanks in advance!

  • Hayton Volunteer Moderator 4,616 posts since
    Sep 27, 2010

    Can I clarify something? Norton 360 is your main antivirus protection but you've also installed McAfee Family Protection - and no other McAfee product (no firewall, real-time scanning, or anything else).


    Family Protection - 2012 or 2013 edition?

    Firefox - which version?


    Check in the list of Firefox extensions and plug-ins for McAfee products. Which ones are there?


    Message was edited by: Hayton on 26/11/12 00:09:06 GMT

    Volunteer Moderator  Leeds, UK
    No PM's please

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