I have a Windows 7 machine with all critical/important Windows updates. For some months I haven't been able to download files from the internet from this computer. Downloads will proceed normally until about 98% and then they just stop. If I pause the download and resume it will sometimes complete, but the downloaded file will be corrupt. I've run several different virus scans thinking I must have a virus, but all say it's clean. Family Protection works fine on my other Windows 7 machine, and also on a laptop with Vista.
I finally I decided to completely reinstall the machine to learn if it was a hardware or software issue. After reinstalling Windows 7 I could download just fine. I continued to install applications one by one, each time checking whether I could download. It is after installing Family Protection that I can no longer download files. Exact same symptom: download stops at around 98% complete.
The only non-Windows software I have installed on the machine is Firefox and Norton 360, so there's not much room for conflict.
Anyone else experience this issue? Any suggestions?
Thanks in advance!
Can I clarify something? Norton 360 is your main antivirus protection but you've also installed McAfee Family Protection - and no other McAfee product (no firewall, real-time scanning, or anything else).
Family Protection - 2012 or 2013 edition?
Firefox - which version?
Check in the list of Firefox extensions and plug-ins for McAfee products. Which ones are there?
Message was edited by: Hayton on 26/11/12 00:09:06 GMT
1. I've installed no McAfee product other than Family Protection.
2. Not sure about 2012 or 2013. It's version 126.96.36.199, freshly downloaded off the internet. Is there a better way to find out what version? My other Windows 7 machine has version 2.3.027.0. (Perhaps I'll try downloading that version.)
3. Firefox v17.0 -- the latest.
4. No Firefox add-ons, and only 2 extensions (Norton Toolbar and Norton Protection) but they're both disabled.
It's a pretty bare-bones machine at this point.
Hope that helps!