Check in services.msc via the run command that the windows firewall service is started and automatic.
Then if not that do a scan with the following especially getsusp and malwarebytes the free version.
then call support and if no help post your SR job number here
good suggestions but it turns out my computer was not infected. no harm in checking and i bookmarked the sites for the tools you referred to. there is a problem with a recent mcafee upgrade. i did a chat with a mcafee technician after running the scans and he suggested deleting mcafee and reloading it. that worked. everything is good now. thanks for the suggestions.