3 Replies Latest reply: Nov 22, 2012 9:32 AM by Tristan RSS

    Unable to edit server settings / proxy setting

    ian2909

      Hi

      I am having an unexpected error when i attempt to edit the proxy setting under server settings, it brings up a blank splash screen with just ok or cancle on.  When either is selected it leaves a blank window with the edit button upon selecting the edit button the unexpected error splash screen comes up.

      All other settings are fine and can be edited, it is just the proxy server one that is causing an issue and as it happens it is the only one i need to edit

        • 1. Re: Unable to edit server settings / proxy setting
          hem

          What browser are you using? If using IE9 then please add ePO URL to IE trusted sites/enable compatiblilty mode. Do you still see the issue? If yes then please reproduce the issue and share the orion log (\Program files\McAfee\ePO\server\logs).

          • 2. Re: Unable to edit server settings / proxy setting
            ian2909

            20121122112327    I    #05004    NAISIGN     RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

            20121122112328    I    #05004    NAIMSRV     Initializing server...

            20121122112328    I    #05004    NAIMSRV     Database initialization: Starting.

            20121122112328    I    #05004    EPODAL      Microsoft SQL Server 2008 R2 (SP2) - 10.50.4000.0 (X64)

            20121122112328    I    #05004    EPODAL          Jun 28 2012 08:36:30

            20121122112328    I    #05004    EPODAL          Copyright (c) Microsoft Corporation

            20121122112328    I    #05004    EPODAL          Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1) (Hypervisor)

            20121122112328    I    #05004    NAIMSRV     Database initialization: Succeeded.

            20121122112328    I    #05004    NAIMSRV     Policy Manager initialization: Starting.

            20121122112328    I    #05004    NAIMSRV     Policy Manager initialization: Succeeded.

            20121122112328    I    #05004    NAIMSRV     Server state at startup: Enabled

            20121122112329    I    #05004    NAIMSRV     Reading Updated Server configuration data from database..

            20121122112329    I    #05004    NAIMSRV     Siteinfo.INI version update, old = , new = 6163

            20121122112329    I    #05004    NAIMSRV     Siteinfo.ini default site changed, old = , new = Current

            20121122112329    I    #05004    NAIMSRV     Siteinfo.ini master site server changed, old = , new = NLWIFGAV001

            20121122112329    I    #05004    NAIMSRV     Siteinfo.ini DNS name changed, old = , new = NLWIFGAV001.beig.birdseyeiglo.com

            20121122112329    I    #05004    NAIMSRV     Siteinfo.ini last known IPaddr changed, old = , new = 192.168.21.143

            20121122112329    I    #05004    NAIMSRV     Siteinfo.ini HTTP port changed, old = 0, new = 80

            20121122112329    I    #05004    NAIMSRV     Siteinfo.ini Agent ping port changed, old = 0, new = 8081

            20121122112329    W    #05004    NAIMSRV     Cannot find any ePO agent policy NAP

            20121122112329    I    #05004    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

            20121122112329    I    #05004    NAIMSRV     The Agent Handler successfully connected to the ePO server.

            20121122112329    I    #05004    MCUPLOAD    Successfully disabled CA trust options.

            20121122112329    I    #05004    MCUPLOAD    Successfully disabled CA trust options.

            20121122112329    I    #05004    MCUPLOAD    Successfully disabled CA trust options.

            20121122112330    I    #05004    NAIMSRV     Unloading server private keys

            20121122112330    I    #05004    NAIMSRV     ePolicy Orchestrator server started.

            20121122112330    I    #05004    mod_eporepo    Database initialization: Starting.

            20121122112330    I    #05004    mod_eporepo    Database initialization: Succeeded.

            20121122112330    I    #06520    NAIMSRV     Notify Message - "SiteListChanged"

            20121122112700    I    #04684    mod_eporepo    Background processing of repository changes starting

            20121122112701    I    #04684    mod_eporepo    Background processing of repository changes ended

            20121122112701    I    #06520    NAIMSRV     Notify Message - "SiteListChanged"

            20121122112715    I    #04684    mod_eporepo    Background processing of repository changes starting

            20121122112716    I    #04684    mod_eporepo    Background processing of repository changes ended

            20121122112716    I    #06520    NAIMSRV     Notify Message - "SiteListChanged"

            20121122112732    I    #06520    NAIMSRV     Notify Message - "SiteListChanged"

            20121122112732    I    #06520    NAIMSRV     Reading Updated Server configuration data from database..

            20121122112732    I    #06520    NAIMSRV     Siteinfo.INI version update, old = 6163, new = 6431

            20121122112745    I    #04684    mod_eporepo    Background processing of repository changes starting

            20121122112746    I    #04684    mod_eporepo    Background processing of repository changes ended

            20121122112800    I    #04684    mod_eporepo    Background processing of repository changes starting

            20121122112801    I    #04684    mod_eporepo    Background processing of repository changes ended

            20121122112802    I    #06520    NAIMSRV     Notify Message - "SiteListChanged"

            20121122112830    I    #04684    mod_eporepo    Background processing of repository changes starting

            20121122112831    I    #04684    mod_eporepo    Background processing of repository changes ended

            20121122112832    I    #06520    NAIMSRV     Notify Message - "SiteListChanged"

            20121122112832    I    #06520    NAIMSRV     Reading Updated Server configuration data from database..

            20121122112832    I    #06520    NAIMSRV     Siteinfo.INI version update, old = 6431, new = 6433

            20121122112845    I    #04684    mod_eporepo    Background processing of repository changes starting

            20121122112846    I    #04684    mod_eporepo    Background processing of repository changes ended

            20121122112848    I    #06520    NAIMSRV     Notify Message - "SiteListChanged"

            20121122113101    I    #05004    NAIMSRV     Shutting down server...

            20121122113101    I    #05004    NAIMSRV     Waiting for DALPing thread exit

            20121122113101    I    #05004    NAIMSRV     DALPing thread exited

            20121122113101    I    #05004    NAIMSRV     Waiting for Perfmon thread exit

            20121122113101    I    #05004    NAIMSRV     Perfmon thread exited

            20121122113101    I    #05004    NAIMSRV     Releasing File Locks...

            20121122113101    I    #05004    NAIMSRV     Cleaning up temp directory...

            20121122113101    I    #05004    NAIMSRV     ePolicy Orchestrator server stopped.

            20121122121226    I    #04024    NAISIGN     RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

            20121122121227    I    #04024    NAIMSRV     Initializing server...

            20121122121227    I    #04024    NAIMSRV     Database initialization: Starting.

            20121122121227    I    #04024    EPODAL      Microsoft SQL Server 2008 R2 (SP2) - 10.50.4000.0 (X64)

            20121122121227    I    #04024    EPODAL          Jun 28 2012 08:36:30

            20121122121227    I    #04024    EPODAL          Copyright (c) Microsoft Corporation

            20121122121227    I    #04024    EPODAL          Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1) (Hypervisor)

            20121122121227    I    #04024    NAIMSRV     Database initialization: Succeeded.

            20121122121227    I    #04024    NAIMSRV     Policy Manager initialization: Starting.

            20121122121227    I    #04024    NAIMSRV     Policy Manager initialization: Succeeded.

            20121122121227    I    #04024    NAIMSRV     Server state at startup: Enabled

            20121122121227    I    #04024    NAIMSRV     Reading Updated Server configuration data from database..

            20121122121227    I    #04024    NAIMSRV     Siteinfo.INI version update, old = 6433, new = 24019

            20121122121227    I    #04024    NAIMSRV     Siteinfo.ini HTTP port changed, old = 80, new = 8188

            20121122121227    I    #04024    NAIMSRV     Siteinfo.ini Agent ping port changed, old = 8081, new = 8095

            20121122121227    I    #04024    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

            20121122121240    I    #04024    NAIMSRV     The Agent Handler successfully connected to the ePO server.

            20121122121240    E    #04024    NAISIGN     Failed to decrypt data.  Error=-2146893819

            20121122121240    E    #04024    NAISIGN     Failed to decrypt data.  Error=Bad Data (-2146893819)

            20121122121240    E    #04024    NAIMSRV     Failed to decrypt using the certificate.

            20121122121240    E    #04024    NAIMSRV     Failed to get the server key information.  Trying to regenerate.

            20121122121240    I    #04024    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

            20121122121240    I    #04024    NAIMSRV     The Agent Handler successfully connected to the ePO server.

            20121122121240    I    #04024    AHSETUP     Creating Agent Handler Certs.

            20121122121240    I    #04024    AHSETUP     Checking to see if the ePO server is available.  We will try 5 times.

            20121122121240    I    #04024    AHSETUP     The Agent Handler successfully connected to the ePO server.

            20121122121242    I    #04024    AHSETUP     Successfully created the Agent Handler certs.

            20121122121242    I    #04024    NAIMSRV     Your Agent Handler certificates have been regenerated.  You might need to restart the Agent Handler in order for agent communication to start working.

            20121122121242    I    #04024    MCUPLOAD    Successfully disabled CA trust options.

            20121122121242    E    #04024    NAIMSRV     The server certificate check failed.  This means that there is a discrpency between the certificates stored

             

            20121122121242    E    #04024    NAIMSRV                                             in the server keystore and the certificates that the agent machines will use.  To protect the server from getting

             

            20121122121242    E    #04024    NAIMSRV                                             into a worse state we are shutting down the Agent Handler.

            20121122121242    I    #04024    NAIMSRV     Shutting down server...

            20121122121243    I    #04024    NAIMSRV     Releasing File Locks...

            20121122121243    I    #04024    NAIMSRV     Cleaning up temp directory...

            20121122121243    I    #04024    NAIMSRV     ePolicy Orchestrator server stopped.

            20121122121243    I    #04024    mod_eporepo    Database initialization: Starting.

            20121122121243    I    #04024    mod_eporepo    Database initialization: Succeeded.

            20121122121243    I    #01748    mod_eporepo    Background processing of repository changes starting

            20121122121244    I    #01748    mod_eporepo    Background processing of repository changes ended

            20121122121928    I    #01748    mod_eporepo    Background processing of repository changes starting

            20121122121929    I    #01748    mod_eporepo    Background processing of repository changes ended

            20121122122936    I    #05260    NAIMSRV     Initializing server...

            20121122122936    I    #05260    NAIMSRV     Database initialization: Starting.

            20121122122936    I    #05260    NAIMSRV     Database initialization: Succeeded.

            20121122122936    I    #05260    NAIMSRV     Policy Manager initialization: Starting.

            20121122122936    I    #05260    NAIMSRV     Policy Manager initialization: Succeeded.

            20121122122936    I    #05260    NAIMSRV     Server state at startup: Enabled

            20121122122936    I    #05260    NAIMSRV     Reading Updated Server configuration data from database..

            20121122122936    I    #05260    NAIMSRV     Siteinfo.INI version update, old = 24019, new = 28004

            20121122122936    I    #05260    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

            20121122122936    I    #05260    NAIMSRV     The Agent Handler successfully connected to the ePO server.

            20121122122936    I    #05260    MCUPLOAD    Successfully disabled CA trust options.

            20121122122936    E    #05260    NAIMSRV     The server certificate check failed.  This means that there is a discrpency between the certificates stored

             

            20121122122936    E    #05260    NAIMSRV                                             in the server keystore and the certificates that the agent machines will use.  To protect the server from getting

             

            20121122122936    E    #05260    NAIMSRV                                             into a worse state we are shutting down the Agent Handler.

            20121122122936    I    #05260    NAIMSRV     Shutting down server...

            20121122122936    I    #05260    NAIMSRV     Releasing File Locks...

            20121122122936    I    #05260    NAIMSRV     Cleaning up temp directory...

            20121122122936    I    #05260    NAIMSRV     ePolicy Orchestrator server stopped.

            20121122124214    I    #04012    NAISIGN     RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

            20121122124214    I    #04012    NAIMSRV     Initializing server...

            20121122124214    I    #04012    NAIMSRV     Database initialization: Starting.

            20121122124215    I    #04012    EPODAL      Microsoft SQL Server 2008 R2 (SP2) - 10.50.4000.0 (X64)

            20121122124215    I    #04012    EPODAL          Jun 28 2012 08:36:30

            20121122124215    I    #04012    EPODAL          Copyright (c) Microsoft Corporation

            20121122124215    I    #04012    EPODAL          Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1) (Hypervisor)

            20121122124215    I    #04012    NAIMSRV     Database initialization: Succeeded.

            20121122124215    I    #04012    NAIMSRV     Policy Manager initialization: Starting.

            20121122124215    I    #04012    NAIMSRV     Policy Manager initialization: Succeeded.

            20121122124215    I    #04012    NAIMSRV     Server state at startup: Enabled

            20121122124215    I    #04012    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

            20121122124250    I    #04012    NAIMSRV     The Agent Handler successfully connected to the ePO server.

            20121122124250    I    #04012    MCUPLOAD    Successfully disabled CA trust options.

            20121122124250    E    #04012    NAIMSRV     The server certificate check failed.  This means that there is a discrpency between the certificates stored

             

            20121122124250    E    #04012    NAIMSRV                                             in the server keystore and the certificates that the agent machines will use.  To protect the server from getting

             

            20121122124250    E    #04012    NAIMSRV                                             into a worse state we are shutting down the Agent Handler.

            20121122124250    I    #04012    NAIMSRV     Shutting down server...

            20121122124250    I    #04012    NAIMSRV     Releasing File Locks...

            20121122124250    I    #04012    NAIMSRV     Cleaning up temp directory...

            20121122124250    I    #04012    NAIMSRV     ePolicy Orchestrator server stopped.

            20121122124250    I    #04012    mod_eporepo    Database initialization: Starting.

            20121122124250    I    #04012    mod_eporepo    Database initialization: Succeeded.

            20121122124250    I    #06124    mod_eporepo    Background processing of repository changes starting

            20121122124251    I    #06124    mod_eporepo    Background processing of repository changes ended

            20121122124301    I    #05304    NAISIGN     RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

            20121122124301    I    #05304    NAIMSRV     Initializing server...

            20121122124301    I    #05304    NAIMSRV     Database initialization: Starting.

            20121122124301    I    #05304    EPODAL      Microsoft SQL Server 2008 R2 (SP2) - 10.50.4000.0 (X64)

            20121122124301    I    #05304    EPODAL          Jun 28 2012 08:36:30

            20121122124301    I    #05304    EPODAL          Copyright (c) Microsoft Corporation

            20121122124301    I    #05304    EPODAL          Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1) (Hypervisor)

            20121122124301    I    #05304    NAIMSRV     Database initialization: Succeeded.

            20121122124301    I    #05304    NAIMSRV     Policy Manager initialization: Starting.

            20121122124302    I    #05304    NAIMSRV     Policy Manager initialization: Succeeded.

            20121122124302    I    #05304    NAIMSRV     Server state at startup: Enabled

            20121122124302    I    #05304    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

            20121122124302    I    #05304    NAIMSRV     The Agent Handler successfully connected to the ePO server.

            20121122124302    I    #05304    MCUPLOAD    Successfully disabled CA trust options.

            20121122124302    E    #05304    NAIMSRV     The server certificate check failed.  This means that there is a discrpency between the certificates stored

             

            20121122124302    E    #05304    NAIMSRV                                             in the server keystore and the certificates that the agent machines will use.  To protect the server from getting

             

            20121122124302    E    #05304    NAIMSRV                                             into a worse state we are shutting down the Agent Handler.

            20121122124302    I    #05304    NAIMSRV     Shutting down server...

            20121122124302    I    #05304    NAIMSRV     Releasing File Locks...

            20121122124302    I    #05304    NAIMSRV     Cleaning up temp directory...

            20121122124302    I    #05304    NAIMSRV     ePolicy Orchestrator server stopped.

            20121122124302    I    #05304    mod_eporepo    Database initialization: Starting.

            20121122124302    I    #05304    mod_eporepo    Database initialization: Succeeded.

            20121122124311    I    #05552    NAIMSRV     Initializing server...

            20121122124311    I    #05552    NAIMSRV     Database initialization: Starting.

            20121122124311    I    #05552    NAIMSRV     Database initialization: Succeeded.

            20121122124311    I    #05552    NAIMSRV     Policy Manager initialization: Starting.

            20121122124311    I    #05552    NAIMSRV     Policy Manager initialization: Succeeded.

            20121122124311    I    #05552    NAIMSRV     Server state at startup: Enabled

            20121122124311    I    #05552    NAIMSRV     Checking to see if the ePO server is available.  We will try 12 times.

            20121122124311    I    #05552    NAIMSRV     The Agent Handler successfully connected to the ePO server.

            20121122124311    I    #05552    MCUPLOAD    Successfully disabled CA trust options.

            20121122124311    E    #05552    NAIMSRV     The server certificate check failed.  This means that there is a discrpency between the certificates stored

             

            20121122124311    E    #05552    NAIMSRV                                             in the server keystore and the certificates that the agent machines will use.  To protect the server from getting

             

            20121122124311    E    #05552    NAIMSRV                                             into a worse state we are shutting down the Agent Handler.

            20121122124311    I    #05552    NAIMSRV     Shutting down server...

            20121122124311    I    #05552    NAIMSRV     Releasing File Locks...

            20121122124311    I    #05552    NAIMSRV     Cleaning up temp directory...

            20121122124311    I    #05552    NAIMSRV     ePolicy Orchestrator server stopped.

            • 3. Re: Unable to edit server settings / proxy setting
              Tristan

              -- 20121122124311 E #05552 NAIMSRV The server certificate check failed. This means that there is a discrpency between the certificates stored

              -- 20121122124311 E #05552 NAIMSRV in the server keystore and the certificates that the agent machines will use. To protect the server from getting

              -- 20121122124311 E #05552 NAIMSRV into a worse state we are shutting down the Agent Handler.

               

              The log suggests you've done more than just edit the proxy settings.

               

              Have you renamed the ePO server or restored a DB backup over an existing one?

               

              Are you sure this is the correct log file?