5 Replies Latest reply on Nov 29, 2012 12:52 PM by ericklans

    Some users cann't release quarantined mails from quarantine digest message

    ericklans

      Periodically some users cann't release their emails from quarantine digest. Users are situated in different network segments. And each time, there are different users, not constant. It's not independent from On-box or Off-box quarantine manager.

       

      When some users open their digest mail, then trying to release marked mail, these mails staying in the quarantine manager.

      But from quarantine manager Administrators can release their mails.

       

      Where is the problem and how to solve it?