I bought Sony Vaoi i5, Windows 8, Model svt13125cas last 26 Oct. 2012, my last usage was 11 Nov. night, the newt morning when i open it to use it, no Windows display but only on the above Subject was display. Also asking me to select on the ff. Platform Recovery 1-User Password 2-Server Token Password, and i don't have any idea where i can get this passwords to fix the problem im encountering on my laptop. I also tried the website regarding Platform Recovery, but it wasn't responding.
I suspect that has nothing to do with McAfee and more to do with Intel's Anti-Theft probably put there by Sony I would imagine.
Call Sony Support. There's a similar instance here and lots more if you Google Search your thread title.
Hi Elmon Clemente,
I have sent you a private message asking for some details, please respond me so that I can help you out on this issue. Thanks,
I am experiencing the same error message, brand new ultrabook bought 1 month ago on Amazon by J&R.
Error message says that I Should contact mcafee, however customer service is clueless about this issue.
Ok seems this is a new issue Karthiks is onto it tho I agree it appears to be intels issue. He also would have gotten notifications re more posts . See what he comes up with.
Message was edited by: Peacekeeper on 29/11/12 7:26:17 PM
This isn't really McAfee technology so it's no wonder Support are hazy about it.
I will have to look more deeply into this to understand what's going on here.
Agree, however the error displayed on the laptop directs users to service.mcafee.com.
Can't blame users for contacting mcafee when the error tells them to. Someone should at least alert the support guys that this kind of issue will come their way.
Message was edited by: protisaur on 11/29/12 6:32:53 AM CST
Yes, that's the puzzling part. Intel owns McAfee so I'm sure there'a a connection somewhere. Until we can find help with this I suggest keep insisting to Technical Support that it's their responsibility.
Meanwhile I'll send some emails to my contacts.
All I can gather from the web on what to do when you see that:
Advanced Theft Protection has locked the system. This can be due to: theft, loss, timeout. (IN THESE CASES THE LATTER MOST LIKELY)
Please enter your personal security code for authentification. Incorrect entries will permanently delete all of the data.
I guess the problem here is that you never set up an authentication code or you don't know it. This may be provided by the seller or manufacturer of the machine or by the IT department for those using machines for work.
I don't use the product however so am just guessing here.
Message was edited by: Ex_Brit on 29/11/12 9:05:40 EST AM