3 Replies Latest reply: Nov 14, 2012 6:23 AM by asabban RSS

    MWG7: WebUI no access !

    itagsupport

      Hi all,

       

      our customer got the following error message when trying to access the MWG webui.

       

      Note: /etc/init.d/mwg restart and server reboot did not solve the problem!

       

       

      Issue while trying to connect to McAfee Web Gateway server.
      Please restart MWG (/etc/init.d/mwg restart) and reload applet.

      at com.ctc.wstx.io.MergedReader.read(MergedReader.java:105)
      at com.ctc.wstx.io.ReaderSource.readInto(ReaderSource.java:87)
      at com.ctc.wstx.io.BranchingReaderSource.readInto(BranchingReaderSource.java:57)
      at com.ctc.wstx.sr.StreamScanner.loadMore(StreamScanner.java:993)
      at com.ctc.wstx.sr.StreamScanner.loadMore(StreamScanner.java:1038)
      at com.ctc.wstx.sr.StreamScanner.getNextChar(StreamScanner.java:790)
      at com.ctc.wstx.sr.BasicStreamReader.parseNormalizedAttrValue(BasicStreamReader.ja va:1856)
      at com.ctc.wstx.sr.BasicStreamReader.handleNsAttrs(BasicStreamReader.java:3010)
      at com.ctc.wstx.sr.BasicStreamReader.handleStartElem(BasicStreamReader.java:2907)
      at com.ctc.wstx.sr.BasicStreamReader.nextFromTree(BasicStreamReader.java:2783)
      at com.ctc.wstx.sr.BasicStreamReader.next(BasicStreamReader.java:1048)
      at com.thoughtworks.xstream.io.xml.StaxReader.pullNextEvent(StaxReader.java:49)
      at com.thoughtworks.xstream.io.xml.AbstractPullReader.readRealEvent(AbstractPullRe ader.java:137)
      at com.thoughtworks.xstream.io.xml.AbstractPullReader.readEvent(AbstractPullReader .java:124)
      at com.thoughtworks.xstream.io.xml.AbstractPullReader.hasMoreChildren(AbstractPull Reader.java:78)
      at com.scur.k.shared.utils.xstream.converter.IDHashMapConverter.populateCollection (IDHashMapConverter.java:61)
      at com.scur.k.shared.utils.xstream.converter.IDHashMapConverter.unmarshal(IDHashMa pConverter.java:55)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.unma rshallField(AbstractReflectionConverter.java:246)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.doUn marshal(AbstractReflectionConverter.java:218)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.unma rshal(AbstractReflectionConverter.java:162)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:60)
      at com.scur.k.shared.utils.xstream.converter.ListEntryConverter.unmarshal(ListEntr yConverter.java:48)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:60)
      at com.scur.k.shared.utils.xstream.converter.KonfiguratorListConverter.unmarshal(K onfiguratorListConverter.java:124)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:60)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.start(TreeUnmarshaller.java:137)
      at com.thoughtworks.xstream.core.AbstractTreeMarshallingStrategy.unmarshal(Abstrac tTreeMarshallingStrategy.java:33)
      at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:923)
      at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:909)
      at com.thoughtworks.xstream.XStream.fromXML(XStream.java:861)
      at com.scur.k.shared.utils.UtilsStax.readCharactersBase64(UtilsStax.java:318)
      at com.scur.k.server.ww.adapter.LoadListAdapter.parseResponse(LoadListAdapter.java :51)
      at com.scur.k.server.ww.adapter.LoadListAdapter.parseResponse(LoadListAdapter.java :27)
      at com.scur.k.server.ww.adapter.AbstractAdapter.fromCoordinator(AbstractAdapter.ja va:81)
      at com.scur.k.server.ww.adapter.AbstractAdapter.send(AbstractAdapter.java:169)
      at com.scur.k.server.ww.WwCommunicationManager.loadLists(WwCommunicationManager.ja va:124)
      at com.scur.k.server.data.storage.CoordinatorStorageHandler.loadLists(CoordinatorS torageHandler.java:199)
      at com.scur.k.server.manager.ConfigurationManager.loadKonfiguratorData(Configurati onManager.java:70)
      at com.scur.k.server.Konfigurator.<init>(Konfigurator.java:257)
      at com.scur.k.server.Request$CMInitHelper.doIt(Request.java:1351)
      at com.scur.k.server.Request$CMInitHelper.access$300(Request.java:1312)
      at com.scur.k.server.Request$CMInitHelper$1.run(Request.java:1339)
      Caused by: java.io.CharConversionException: Invalid UTF-8 start byte 0xa0 (at char #634888, byte #631999)
      at com.ctc.wstx.io.UTF8Reader.reportInvalidInitial(UTF8Reader.java:303)
      at com.ctc.wstx.io.UTF8Reader.read(UTF8Reader.java:189)
      at com.ctc.wstx.io.ReaderSource.readInto(ReaderSource.java:87)
      at com.ctc.wstx.io.BranchingReaderSource.readInto(BranchingReaderSource.java:57)
      at com.ctc.wstx.sr.StreamScanner.loadMore(StreamScanner.java:993)
      ... 61 more
      2012-11-13 16:10:16,391 [FATAL] Could not start Konfigurator:
      com.thoughtworks.xstream.converters.ConversionException: null : null
      ---- Debugging information ----
      cause-exception : java.lang.ArrayIndexOutOfBoundsException
      cause-message : null
      class : com.scur.k.shared.lists.KonfiguratorList
      required-type : com.scur.k.shared.utils.maps.LinkedIDHashMap
      line number : 825
      -------------------------------
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:89 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.unma rshallField(AbstractReflectionConverter.java:246)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.doUn marshal(AbstractReflectionConverter.java:218)
      at com.thoughtworks.xstream.converters.reflection.AbstractReflectionConverter.unma rshal(AbstractReflectionConverter.java:162)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:60)
      at com.scur.k.shared.utils.xstream.converter.ListEntryConverter.unmarshal(ListEntr yConverter.java:48)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:60)
      at com.scur.k.shared.utils.xstream.converter.KonfiguratorListConverter.unmarshal(K onfiguratorListConverter.java:124)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convert(TreeUnmarshaller.java:82 )
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:76)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.convertAnother(TreeUnmarshaller. java:60)
      at com.thoughtworks.xstream.core.TreeUnmarshaller.start(TreeUnmarshaller.java:137)
      at com.thoughtworks.xstream.core.AbstractTreeMarshallingStrategy.unmarshal(Abstrac tTreeMarshallingStrategy.java:33)
      at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:923)
      at com.thoughtworks.xstream.XStream.unmarshal(XStream.java:909)
      at com.thoughtworks.xstream.XStream.fromXML(XStream.java:861)
      at com.scur.k.shared.utils.UtilsStax.readCharactersBase64(UtilsStax.java:318)
      at com.scur.k.server.ww.adapter.LoadListAdapter.parseResponse(LoadListAdapter.java :51)
      at com.scur.k.server.ww.adapter.LoadListAdapter.parseResponse(LoadListAdapter.java :27)
      at com.scur.k.server.ww.adapter.AbstractAdapter.fromCoordinator(AbstractAdapter.ja va:81)
      at com.scur.k.server.ww.adapter.AbstractAdapter.send(AbstractAdapter.java:169)
      at com.scur.k.server.ww.WwCommunicationManager.loadLists(WwCommunicationManager.ja va:124)
      at com.scur.k.server.data.storage.CoordinatorStorageHandler.loadLists(CoordinatorS torageHandler.java:199)
      at com.scur.k.server.manager.ConfigurationManager.loadKonfiguratorData(Configurati onManager.java:70)
      at com.scur.k.server.Konfigurator.<init>(Konfigurator.java:257)
      at com.scur.k.server.Request$CMInitHelper.doIt(Request.java:1351)
      at com.scur.k.server.Request$CMInitHelper.access$300(Request.java:1312)
      at com.scur.k.server.Request$CMInitHelper$1.run(Request.java:1339)
      Caused by: java.lang.ArrayIndexOutOfBoundsException