7 Replies Latest reply: Nov 17, 2012 1:31 PM by mischaboender RSS

    Credential Error

    irmacafee

      When I log in to McAfee e-PO  installed in my company Anti-Virus server, The attached error message appears.

       

       

      Your immediate support is highly appreciated.

       

       

        • 1. Re: Credential Error
          Ex_Brit

          For better attention I've provisionally moved this from Home Products to Business > ePO.

          • 2. Re: Credential Error
            mischaboender

            Is the connection to the database OK? Open https://eposerver:8443/core/config to confirm.

             

            Also check the <your epo dir>\DB\Logs\server.log for any related log entries.

            • 3. Re: Credential Error
              hem

              Please copy the complete initialization message in notepad and share with us.

              • 4. Re: Credential Error
                irmacafee

                Opening the connection to the data base:   https://eposerver:8443/core/config will show " Internet Explorer cannot display the webpage"

                 

                Please see attached server log file

                 

                Message was edited by: irmacafee on 11/17/12 5:52:02 AM CST

                 

                Message was edited by: irmacafee on 11/17/12 5:53:55 AM CST
                • 5. Re: Credential Error
                  irmacafee

                  DataChannel - Dependency scheduler had initialization error 

                  LYNXSHLD1510 - Dependency EPOCore had initialization error 

                  AvertAlerts - Dependency scheduler had initialization error 

                  LYNXSHLDPARSER - Dependency core had initialization error 

                  GSD7REPORTS - Dependency core had initialization error 

                  VSEMAS850000 - Dependency VIRUSCAN8600 had initialization error 

                  issue - Dependency rs had initialization error 

                  VIRUSCANREPORTS - Dependency CommonEvents had initialization error 

                  rsd - Dependency Notifications had initialization error 

                  GSE7REPORTS - Dependency GROUPSHD7000 had initialization error 

                  Notifications - Dependency response had initialization error 

                  VSCANMAC8610 - Dependency ComputerMgmt had initialization error 

                  VIREXREPORTS - Dependency core had initialization error 

                  remote - Dependency core had initialization error 

                  SITEADV_1500 - Dependency EPOCore had initialization error 

                  epolicensing - Dependency console had initialization error 

                  epoMigration - Dependency AgentMgmt had initialization error 

                  Countermeasures - Dependency ComputerMgmt had initialization error 

                  EPOCore - Dependency ldap had initialization error 

                  SITEADVMETA - Dependency ComputerMgmt had initialization error 

                   

                  Message was edited by: irmacafee on 11/17/12 5:52:50 AM CST
                  • 6. Re: Credential Error
                    hem

                    There should be few more lines in the plugin error. Pleases share Orion log (\program files\McAfee\ePO\Server\logs).

                    • 7. Re: Credential Error
                      mischaboender

                      At 2012-11-07 15:44:43 an error is logged in the server.log that the conndction to the database could not be opened because of bad username/pass. But you should fix the problem that you cannot open the config page first to be able to test the connection from ePO.

                       

                      Message was edited by: mischaboender on 11/17/12 8:31:53 PM CET