Moved from Consumer section to Business SaaS Endpoint Protection for attention.
We would like to confirm few things in order to sort out the issue.
1. What is your domain name so that we can check the user creation settings
2. What is the operating system in which you installed the MCP
3. where did you placed the mcppolicy.opg file in your machine
4. Please chevk whether MCPService.exe running in the Task Manager | Processes
5. Open a browser and type www.whatismyip.com and let us the know the IP reflected there
6. Are you using any proxy in your network
7. Are you using any anti-virus software in that machine