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1088 Views 3 Replies Latest reply: Jan 18, 2013 1:29 PM by saketok RSS
saketok Newcomer 3 posts since
Nov 2, 2012
Currently Being Moderated

Nov 8, 2012 11:26 AM

Dashboard charts have gaps: how to find out why?

Hi all,


New to IronMail and tasked to figure out why there are gaps in the dashboard charts(both queue and system). Please help explain what it is and where to look for answers/fix.

Appreciated your help.


Jean ---

  • ijahnke McAfee Employee 122 posts since
    May 12, 2010
    Currently Being Moderated
    1. Nov 8, 2012 12:14 PM (in response to saketok)
    Re: Dashboard charts have gaps: how to find out why?

    You may want to call into support for this.


    I have seen where disk I/O ramps up if you use the "Update Status" portlet in the dashboard. This portlet launches a program that checks the current updates, most notably the AV DAT files, it does require significant resouces and, along with the other portlets, it updates every minute. By itself, it doesnt cause much of an issue, however if multiple users are logged in or if the box is set to automatically update it may cause a delay.


    You can remove this portlet by clicking on "Configure Dashboard View" (the button with the screwdriver and wrench in the top right) and then putting it back into the list in the center column.

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