3 Replies Latest reply on Nov 1, 2012 9:23 AM by rackroyd

    Emailing BLANK scheduled reports...

      To my knowledge, this issue is with all versions of ePO.


      Use a report/query but tie that into a scheduled task (As as Server Task) which runs a query and then emails the results as a PDF. Issue is that this report rarely contains any records so the end user gets a blank report which isn't much help and leaves the way open for it to be ultimately ignored. This is probably a feature request, but why can't the task be configured so that if the returned record count is 0, then the report isn't sent? (or any number for that matter).


      I have thought about using Automated responses and then putting a throttle in place for 1 day, but the report is going to a business user and as they are used to a pretty PDF report, changing that to a text email I feel looses the polished presentation that ePO can give out.


      Anyone else had the same issue or found another way around it?



        • 1. Re: Emailing BLANK scheduled reports...

          I'm afraid ePO is just not designed to do that presently.

          Please feel free to enter a feature request for this so it can be logged for consideration in a future release.



          1 of 1 people found this helpful
          • 2. Re: Emailing BLANK scheduled reports...

            Cheers for the heads up Rob, much appreciated. I'll go back and tell the business that ePO's reporting isn't as good as I said it was


            <soapbox moment>

            Although I understand the principals behind feature requests is to gauge the consensus for need to help prioritisation; surely the dev team also trawl these groups for ideas too?

            Feels a bit unfair, being told no and then having to beg for it...

            </soapbox moment>


            Seriously though, I really do appreciate the prompt response.



            • 3. Re: Emailing BLANK scheduled reports...

              Well, to quote Douglas Adams: "We demand rigidly defined areas of doubt and uncertainty " 


              Apologies though, but the feature request really is the best way to get the information under their noses for next time.