3 Replies Latest reply on Oct 29, 2012 5:10 PM by Peter M

    cannot access the chat or email page- blank screen

      Hello

      I just joined the community because I cannot get access to the customer support page email and/or chat page. I click on the link and I get a blank screen. nothing happens.

      Is there a way to find the customer support email address?

        • 1. Re: cannot access the chat or email page- blank screen
          Peter M

          Try resetting your browser to defaults or using another browser.   This is usually caused by either a beta or out-of-date version of IE being installed, or often because non-standard foints have been introduced to the system either by installing them or by another program activating them.

           

          Or, wait until the morning and Customer Service will either deal with it or transfer you to Technical Support.

           

          For your area:

           

          Francais

           

          Si vous voulez vous entretenir avec un de nos representants du Service Clientele, veuillez appeler au: 02 23101033.

           

          Délai d’attente estimé : 10-30 minutes

          Heures d’ouverture : 09.00-18.00 local, Lundi à vendredi

           

          Deutsche

           

          Wenn Sie mit einem Kundendienstmitarbeiter sprechen möchten, rufen Sie uns unter 02 23101033 an.

           

          Geschätzte Wartezeit: 10-30 Minuten

          Betriebszeiten: 09.00-18.00 local, Montag bis Freitag

           

          Italiano

           

          Per parlare con un rappresentante del Servizio Clienti, chiamateci al 02 23101033.

           

          Tempo di attesa stimato 10-30 minuti

          Disponibilità: 09.00-18.00 local, Dal lunedì al venerdì

           

           

           

           

          .

           

          Message was edited by: Ex_Brit on 28/10/12 5:03:34 EDT PM
          • 2. Re: cannot access the chat or email page- blank screen

            Thank you ex-brit

            I switched from Chrome to IE and it worked

            • 3. Re: cannot access the chat or email page- blank screen
              Peter M

              Make sure everything is updated and see if switching back works also.