If you have Firefox as your browser read here: http://support.mozilla.org/en-US/questions/917519
If you have another browser then the method is similar.
Without any detail it's kind of difficult to advise you.
What operating system, service pack and browser versions are you using?
Sorry but all I could do was Google that name and post what I found.
Message was edited by: Ex_Brit on 25/10/12 5:30:17 EDT PM