1 Reply Latest reply on Oct 24, 2012 7:56 AM by dcataldo

    VirusReports Extensions Failed to (Partially) Install

    dcataldo

      Using Epo 4.6.4, I tried to install VSE 8.8 from the software manger it installed all expect the Report and Management Extensions.

       

      When i check the Server Task Log this what I see

       

      10/23/12 4:39:33 PM  Started: Check In Components 

      10/23/12 4:39:33 PM  Downloading the following 4 components: 

      10/23/12 4:39:33 PM  Patch 2 (type PACKAGE) - filename=VIRUSCAN8800_1273.zip 

      10/23/12 4:39:33 PM  Install - Windows (Patch 2) (type PACKAGE) - filename=VIRUSCAN8800_1274.zip 

      10/23/12 4:39:33 PM  Management Extension (type EXTENSION) - filename=VIRUSCAN8800_1275.zip 

      10/23/12 4:39:33 PM  Reports Extension (type EXTENSION) - filename=VIRUSCANREPORTS_1276.zip 

      10/23/12 4:39:36 PM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1273.zip. 

      10/23/12 4:39:36 PM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCANREPORTS_1276.zi p. 

      10/23/12 4:39:36 PM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1275.zip. 

      10/23/12 4:39:36 PM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1274.zip. 

      10/23/12 4:39:38 PM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1275.zip. 

      10/23/12 4:39:39 PM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCANREPORTS_1276.zi p. 

      10/23/12 4:39:54 PM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1273.zip. 

      10/23/12 4:39:59 PM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1274.zip. 

      10/23/12 4:40:00 PM  Checking in package 'Patch 2' into branch 'Current'. 

      10/23/12 4:40:08 PM  Successfully checked in package 'Patch 2' into branch 'Current'. 

      10/23/12 4:40:08 PM  Checking in package 'Install - Windows (Patch 2)' into branch 'Current'. 

      10/23/12 4:40:20 PM  Successfully checked in package 'Install - Windows (Patch 2)' into branch 'Current'. 

      10/23/12 4:40:20 PM  Checking in extension 'Management Extension'. 

      10/23/12 4:40:20 PM  Command Failed: Cannot upgrade extension VIRUSCAN8800 because it is not currently installed. 

      10/23/12 4:40:20 PM  Failed to check in extension 'Management Extension'. 

      10/23/12 4:40:20 PM  Completed: Check In Components (The component(s) failed to install. See the Server Task Log for more details) 

       

      I tried to added the extensions manually and I this error "Cannot upgrade extension VIRUSSCAN8800 because an extensions with that name is already present in a partially installed state.  Remove the extension before attempting an upgrade."

       

      I also tried to add the vse manually through master repository and it works just cant install the extensions please help.

       

      I attached to screen shots showing error and the extension list and VSe is not there.  When I click on unknown products nothing shows expect white page.