The home product doesn't have sensitivity settings but Stinger does and perhaps the Enterprise product does although I can't vouch for that. What product are you using?
There are some additonal tools and suggestions for malware removal in the last link in my signature below.
I'm using the VirusScan Enterprise version.
Also, I tried using System Restore once, but the earliest dates available was when my laptop was infected. If i run my laptop in safe mode, will it give me more options or no?
And thank you for the link, I will try one of those programs and see if they will help.
When I was trying to download Malwarebytes, I got a warning message saying that the program is listed as unsafe and can give me viruses. Is this normal to get and should I just ignore that?
Thanks for the info. I moved this to the Corporate User sub-section for better attention.
I have downloaded malwarebytes to fix my problem, however, it turns out that I have a SVCHOST.EXE trojan and I can't get rid of it. Can someone please help me get rid of it?
Look near the bottom of the last link in my signature below and download Hijackthis. Post its log on one of the forums recommended there for expert advice.
Otherwise you would have to approach the service portal for the paid virus removal service.