1 2 Previous Next 10 Replies Latest reply: Mar 18, 2014 5:39 AM by Will E. Stylzz RSS

    Please Help! - ePO 4.5 Patch 5 installation failing!


      I have a split configuration (separate ePO and SQL servers).  Both are Server 2008 R2 and I'm using SQL 2008 R2.  Current ePO version is 4.5.937 (patch 3).  Both servers are on the same physical switch.


      I'm trying to install ePO 4.5 Patch 5... HIPS IPS, Firewall, and VSE Access Protection are all turned off.  I start the installation and it asks for global admin credentials.  I put them in and get this error -


      "Setup cannot connect to the ePO server with the credentials you provided.  Enter a valid username and password to continue."


      This password I'm using is correct.  I searched all over and found some articles suggesting that it could be an incompatible complex password issue so I changed the SQL connection password and created a new GA account.  Both have extremely simple passwords but I get the same result.


      This is extremely frustrating.  I sniffed the packets and it doesn't seem to be a communication issue.  Please PLEASE help.  Any assistance would be greatly appreciated.  I've seen everal other posts on here for the same issue, but it doesn't appear to be resolved.

        • 1. Re: Please Help! - ePO 4.5 Patch 5 installation failing!
          Laszlo G

          You should also be advised that your windows logon accounbt shouldn't also use a complex password

          • 2. Re: Please Help! - ePO 4.5 Patch 5 installation failing!

            Why would Windows credentials have anything to do with SQL or ePO?  It seems to me that the Windows credentials are simply for authenticating to the OS and don't have anything to do with the communication once authenticated. 


            I will definitely try it, but if it's true, then why is it true?  Those authentications are separate mechanisms.

            • 3. Re: Please Help! - ePO 4.5 Patch 5 installation failing!

              Uh....Windows crendentials are not just OS authentication your windows login is used for every credential challange/response across your ENTIRE network.


              SQL Server is a Microsoft product and therefore the same rules apply.


              Yes you can set up local SA account password credentails for the DB but even the management connection from server to the server will use the windows login details (NTLM or Kerberos) at some point along the way.


              Also are you "right clicking run as" on the patch exe? With 2008 R2 even though you might be logged in as the administrator you still won't be running the exe with admin privilages by just double clicking on the exe.


              Message was edited by: Tristan on 22/10/12 11:56:34 IST
              • 4. Re: Please Help! - ePO 4.5 Patch 5 installation failing!

                I don't know.  My ePO and SQL server are not on the domain.  While I understand how Kerberos and NTLM work, my local logon credentials are hashed by the OS and shouldn't have anything to do with issues installing a patch that needs credentials to a database on another system.


                I tried it regardless, and it still doesn't work.  :-(

                • 5. Re: Please Help! - ePO 4.5 Patch 5 installation failing!

                  Blow the box away....I put $1,000,000 down that the issue is with the User/Pass combination. I have done this umpteen million times. I bet if you were to stand up a new instance of front/back-end I guarantee that it will work. I (like you years ago) tried to dig through the haystack looking for the needle (culprit). It took me much less time to rebuild the darn thing. I bet that is what 99.9% of the users on this forum had to do.....that is why you are getting no responses.

                  • 6. Re: Please Help! - ePO 4.5 Patch 5 installation failing!

                    Hi All,

                    "Global admin Credentials" in ePo installation or upgrade are the credentials that you use to login in ePO console not the SQL DB account credentials.So please try ePO login credentials here at "Global administrator information window".

                    • 7. Re: Please Help! - ePO 4.5 Patch 5 installation failing!

                      Thanks Alex.  Those are the credentials I'm using.  I set up a new GA account with an extremely simple password and have also tried resetting the SQL DB credentials, and windows logon credentials.  I even tried having them all be the same, and all be simple.  There are no protections turned on on the ePO.  I even tried reinstalling the agent on the ePO server just in case it was corrupt and wasn't processing the new policy (which happens sometimes on this network). 


                      Nothing seems to be working.  I have a phone con set up with platinum support for tomorrow.  If I don't figure it out before then, I'll be sure to post what they say...

                      • 8. Re: Please Help! - ePO 4.5 Patch 5 installation failing!
                        Sailendra Pamidi

                        Please run the setup from the command line with DEBUGOUTPUT=2 parameter like so:


                        setup.exe DEBUGOUTPUT=2


                        then grab the logs from %temp%\McAfeeLogs folder.


                        One downside to your installation is the SQL Server support - R2 version is supported starting with Patch 4. (see KB51569)

                        • 9. Re: Please Help! - ePO 4.5 Patch 5 installation failing!
                          Will E. Stylzz

                          Try this

                          Okay after various checks in install log (EPO450-Install-MSI.LOG, I was able to see a line that looked something like this: SERVERNAME:8443 "" "" https post


                          I was racking my head against the wall to figure out why this would not work. I continually received the invalid credential error as everyone else that is having this problem. Based on this error, I am assuming it was trying to log onto the server via port 8443. We are using custom ports in our ePolicy configuration. So after configuring non complex passwords for accounts, then ensuring accounts had proper ownership to the db, to no avail, I figured I would try something else. These are the steps I did.

                          1. Back up server.xml file (c:\prog~\mcafee\epolic~\server\conf)

                          2. Modify server.xml where it states: "Define a SSL HTTP/1.1 Connector on port 8443" if the "port="####" " is anything different than 8443 then the upgrade will fail. So change the "####" to "8443".

                          3. Save the file.

                          4. You can either restart the services or restart the server (I restarted the server)

                          5. Run your setup.exe file again

                          6. Enter the credentials of your Global Administrator and it should run through perfectly. 

                          7. After completion change your server.xml file back to the original

                          8. Restart your server.


                          This worked for me....

                          -- Will

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