My understanding of this is that the answers to your two questions are
1) Yes, and
The best I can do is pass this on to one of the McAfee techs and ask for clarification.
I've asked one of our guys, Karthik, to contact you to discuss this issue, get any data and technical info you're able to share, and (preferrably) initiate a remote session - with you - to your customer's system to observe the behaviour, collect logs and do some preliminary exploration and troubleshooting.
Thank you Doug. Please have Karthik contact me at [bmccleary-at-dynafile-dot-com] to schedule a time for us to discuss. It will probably have to be next week before we can coordinate with our client, but it is easy to reproduce.
Requesting you to check my mail and update me. Thanks,
After working with the technician, we resolved this issue by updating to the latest version of McAfee. Thank you for your assistance.
Thank you so much for the update, great day ahead