7 Replies Latest reply on Oct 21, 2012 7:57 AM by sergeyk

    Fail connection with DB

      Hi everyone!

      One of my custmer has a problem with ePO insallation.  When he try to install ePO, all work fine, BD created successfull. When he finished installation, ePO is working ok and he can access dashboard. But when customer go to https://localhost:8443/core/config  and just click "Apply" without any edition on the page, he receives the following error: Internal Server Error – 500. It is happens when he doing anything (like installation HDLP) too.

      Customer engeneer use Express mode installation, Windows 2008 R2.

      Some excerpts from the log files:

       

      server.log (debug mode)

       

      20121017100615 I #07452 NAISIGN  RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

      20121017100615 I #07452 NAIMSRV  Initializing server...

      20121017100615 I #07452 NAIMSRV  Database initialization: Starting.

      20121017100616 I #07452 EPODAL   Microsoft SQL Server 2005 - 9.00.4035.00 (Intel X86)

      20121017100616 I #07452 EPODAL    Nov 24 2008 13:01:59

      20121017100616 I #07452 EPODAL    Copyright (c) 1988-2005 Microsoft Corporation

      20121017100616 I #07452 EPODAL    Express Edition on Windows NT 6.1 (Build 7601: Service Pack 1)

      20121017100616 I #07452 NAIMSRV  Database initialization: Succeeded.

      20121017100616 I #07452 NAIMSRV  Policy Manager initialization: Starting.

      20121017100616 I #07452 NAIMSRV  Policy Manager initialization: Succeeded.

      20121017100616 I #07452 NAIMSRV  Server state at startup: Enabled

      20121017100616 I #07452 NAIMSRV  Reading Updated Server configuration data from database..

      20121017100616 I #07452 NAIMSRV  Siteinfo.INI version update, old = , new = 8162

      20121017100616 I #07452 NAIMSRV  Siteinfo.ini default site changed, old = , new = Current

      20121017100616 I #07452 NAIMSRV  Siteinfo.ini master site server changed, old = , new = EKDC01

      20121017100616 I #07452 NAIMSRV  Siteinfo.ini DNS name changed, old = , new = EKDC01.ekr.comp.com

      20121017100616 I #07452 NAIMSRV  Siteinfo.ini last known IPaddr changed, old = , new = 10.60.0.31

      20121017100616 I #07452 NAIMSRV  Siteinfo.ini HTTP port changed, old = 0, new = 80

      20121017100616 I #07452 NAIMSRV  Siteinfo.ini Agent ping port changed, old = 0, new = 8081

      20121017100617 W #07452 NAIMSRV  Cannot find any ePO agent policy NAP

      20121017100617 I #07452 NAIMSRV  Checking to see if the ePO server is available.  We will try 12 times.

      20121017100617 I #07452 NAIMSRV  The Agent Handler successfully connected to the ePO server.

      20121017100617 I #07452 MCUPLOAD Successfully disabled CA trust options.

      20121017100618 I #07452 MCUPLOAD Successfully disabled CA trust options.

      20121017100618 I #07452 MCUPLOAD Successfully disabled CA trust options.

      20121017100619 I #07452 NAIMSRV  Unloading server private keys

      20121017100619 I #07452 NAIMSRV  ePolicy Orchestrator server started.

      20121017100619 I #07452 mod_eporepo Database initialization: Starting.

      20121017100619 I #00492 NAIMSRV  Notify Message - "SiteListChanged"

      20121017100619 I #07452 mod_eporepo Database initialization: Succeeded.

      20121017100740 E #06604 EPODAL   COM Error: 0x80040E31

      20121017100740 E #06604 EPODAL   File: .\ePOData_Connection.cpp(701)

      20121017100740 E #06604 EPODAL   Function: CConxIndex::Execute

      20121017100740 E #06604 EPODAL   Source: Microsoft OLE DB Provider for SQL Server

      20121017100740 E #06604 EPODAL   Description: Query timeout expired

      20121017100740 E #06604 NAIMSRV  dataChannelDAO_getWork: Caught SQL com error IDispatch error #3121

      20121017100804 I #00492 NAIMSRV  Notify Message - "PolicyGeneratedPluginChanged"

      20121017101149 I #06436 mod_eporepo Background processing of repository changes starting

      20121017101150 I #06436 mod_eporepo Background processing of repository changes ended

      20121017101150 I #00492 NAIMSRV  Notify Message - "SiteListChanged"

      20121017101204 I #06436 mod_eporepo Background processing of repository changes starting

      20121017101205 I #06436 mod_eporepo Background processing of repository changes ended

      20121017101205 I #00492 NAIMSRV  Notify Message - "SiteListChanged"

      20121017101220 I #00492 NAIMSRV  Notify Message - "SiteListChanged"

      20121017101220 I #00492 NAIMSRV  Reading Updated Server configuration data from database..

      20121017101220 I #00492 NAIMSRV  Siteinfo.INI version update, old = 8162, new = 8655

      20121017101234 I #06436 mod_eporepo Background processing of repository changes starting

      20121017101235 I #06436 mod_eporepo Background processing of repository changes ended

      20121017101249 I #06436 mod_eporepo Background processing of repository changes starting

      20121017101250 I #06436 mod_eporepo Background processing of repository changes ended

      20121017101250 I #00492 NAIMSRV  Notify Message - "SiteListChanged"

      20121017101320 I #00492 NAIMSRV  Reading Updated Server configuration data from database..

      20121017101320 I #00492 NAIMSRV  Siteinfo.INI version update, old = 8655, new = 8657

      20121017101334 I #06436 mod_eporepo Background processing of repository changes starting

      20121017101335 I #06436 mod_eporepo Background processing of repository changes ended

      20121017101336 I #00492 NAIMSRV  Notify Message - "SiteListChanged"

      20121017101351 I #00492 NAIMSRV  Notify Message - "SiteListChanged"

      20121017101404 I #06436 mod_eporepo Background processing of repository changes starting

      20121017101405 I #06436 mod_eporepo Background processing of repository changes ended

      20121017104322 I #06976 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/PkgCatalog.z, remoteIP=::1

      20121017104322 I #08976 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/FramePkg.exe, remoteIP=::1

      20121017104323 I #07160 NAIMSRV  Pushing agent install, source:Current/EPOAGENT3000/Install/0409, target system: WEKREG012, target path: <PROGRAM_FILES_DIR>\McAfee\Common Framework

      20121017104323 I #07160 NAIMSRV  Copy C:\Windows\TEMP\mfe156669625.tmp\FramePkg.exe to \\WEKREG012\ADMIN$\FramePkg.exe Successfully

      20121017104324 I #07160 NAIMSRV  Push Agent Install parameter: FramePkg.exe  /Install=Agent /Silent /InstDir="<PROGRAM_FILES_DIR>\McAfee\Common Framework"

      20121017104326 I #07160 NAIMSRV  Push Agent Installation Program to WEKREG012 was successful

      20121017104326 I #07160 MCUPLOAD Successfully disabled CA trust options.

      20121017104512 I #05924 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/PkgCatalog.z, remoteIP=::1

      20121017104512 I #08472 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/FramePkg.exe, remoteIP=::1

      20121017104513 I #07160 NAIMSRV  Pushing agent install, source:Current/EPOAGENT3000/Install/0409, target system: WEKREG012, target path: <PROGRAM_FILES_DIR>\McAfee\Common Framework

      20121017104513 I #07160 NAIMSRV  Copy C:\Windows\TEMP\mfe156779625.tmp\FramePkg.exe to \\WEKREG012\ADMIN$\FramePkg.exe Successfully

      20121017104514 I #07160 NAIMSRV  Push Agent Install parameter: FramePkg.exe  /Install=Agent /Silent /InstDir="<PROGRAM_FILES_DIR>\McAfee\Common Framework"

      20121017104515 I #07160 NAIMSRV  Push Agent Installation Program to WEKREG012 was successful

      20121017104515 I #07160 MCUPLOAD Successfully disabled CA trust options.

      20121017104812 I #04508 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/PkgCatalog.z, remoteIP=::1

      20121017104812 I #08440 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/FramePkg.exe, remoteIP=::1

      20121017104813 I #07160 NAIMSRV  Pushing agent install, source:Current/EPOAGENT3000/Install/0409, target system: WEKREG012, target path: <PROGRAM_FILES_DIR>\McAfee\Common Framework

      20121017104813 I #07160 NAIMSRV  Copy C:\Windows\TEMP\mfe156959671.tmp\FramePkg.exe to \\WEKREG012\ADMIN$\FramePkg.exe Successfully

      20121017104813 I #07160 NAIMSRV  Push Agent Install parameter: FramePkg.exe  /Install=Agent /Silent /InstDir="<PROGRAM_FILES_DIR>\McAfee\Common Framework"

      20121017104814 I #07160 NAIMSRV  Push Agent Installation Program to WEKREG012 was successful

      20121017104814 I #07160 MCUPLOAD Successfully disabled CA trust options.

      20121017104912 I #07160 NAIMSRV  Wake up agent on NetBIOS name WEKREG012...

      20121017104912 I #07160 NAIMSRV  Loading server private keys

      20121017104913 I #07160 MCUPLOAD Successfully disabled CA trust options.

      20121017104914 I #07376 NAIMSRV  Signing agent response package with key 6nlZHvTTQh767TkNA7KiaPCoNLeMSkHTuZbopBgOSkU=

      20121017104915 I #04956 NAIMSRV  Received [AgentPubKey] from WEKREG012:{2B00CA32-0D4A-232F-84EB-BBAA6D1A8A05}

      20121017104915 I #04956 NAIMSRV  Added agent public key for WEKREG012({2B00CA32-0D4A-232F-84EB-BBAA6D1A8A05}) successfully!

      20121017104915 I #04956 NAIMSRV  Processing agent props for WEKREG012(2B00CA32-0D4A-232F-84EB-BBAA6D1A8A05)

      20121017104915 I #04956 NAIMSRV  Adding EPOAGENT3000 properties for WEKREG012

      20121017104916 I #04956 NAIMSRV  Adding PCR_____1000 properties for WEKREG012

      20121017104916 I #04956 NAIMSRV  Agent meta-data out of date, 8657 > 0; resending.

      20121017104918 I #04956 NAIMSRV  Sending props response for agent WEKREG012, policy files attached (EvtFiltr.ini,Policy\Server.xml,RepoKeys.ini,SiteList.xml)

      20121017104918 I #04956 NAIMSRV  Signing agent response package with key 6nlZHvTTQh767TkNA7KiaPCoNLeMSkHTuZbopBgOSkU=

      20121017104922 I #00492 NAIMSRV  Reading Updated Server configuration data from database..

      20121017104922 I #00492 NAIMSRV  Siteinfo.INI version update, old = 8657, new = 8700

      20121017110132 I #07452 NAIMSRV  Shutting down server...

      20121017110132 I #07452 NAIMSRV  Waiting for DALPing thread exit

      20121017110132 I #07452 NAIMSRV  DALPing thread exited

      20121017110132 I #07452 NAIMSRV  Waiting for Perfmon thread exit

      20121017110132 I #07452 NAIMSRV  Perfmon thread exited

      20121017110132 I #07452 NAIMSRV  Releasing File Locks...

      20121017110132 I #07452 NAIMSRV  Cleaning up temp directory...

      20121017110132 I #07452 NAIMSRV  ePolicy Orchestrator server stopped.

      20121017110153 I #07392 NAISIGN  RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

      20121017110153 I #07392 NAIMSRV  Initializing server...

      20121017110153 I #07392 NAIMSRV  Database initialization: Starting.

      20121017110153 W #07392 EPODAL   DAL2_CConnection::Init: Login for EKR\SQLServerUser failed. Building profile and retrying.

      20121017110153 E #07392 PONTUTIL Failed to create local ePO User Group, push agent aborted!  System error code 1379

      20121017110155 I #07392 EPODAL   Microsoft SQL Server 2005 - 9.00.4035.00 (Intel X86)

      20121017110155 I #07392 EPODAL    Nov 24 2008 13:01:59

      20121017110155 I #07392 EPODAL    Copyright (c) 1988-2005 Microsoft Corporation

      20121017110155 I #07392 EPODAL    Express Edition on Windows NT 6.1 (Build 7601: Service Pack 1)

      20121017110155 I #07392 NAIMSRV  Database initialization: Succeeded.

      20121017110155 I #07392 NAIMSRV  Policy Manager initialization: Starting.

      20121017110155 I #07392 NAIMSRV  Policy Manager initialization: Succeeded.

      20121017110156 I #07392 NAIMSRV  Server state at startup: Enabled

      20121017110156 I #07392 NAIMSRV  Checking to see if the ePO server is available.  We will try 12 times.

      20121017110210 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110220 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110230 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110240 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110250 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110300 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110310 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110321 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110331 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110341 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110351 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110401 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110411 W #07392 NAIMSRV  The Agent Handler failed to connect to the ePO server.

      20121017110411 I #07392 NAIMSRV  Failed to connect to the ePO server.  The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running.

      20121017110411 I #07392 MCUPLOAD Successfully disabled CA trust options.

      20121017110411 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110411 E #07392 NAIMSRV  Failed to connect to the ePO server.  Skipping certificate validation.

      20121017110411 I #07392 MCUPLOAD Successfully disabled CA trust options.

      20121017110411 E #07392 MCUPLOAD Failed to process the secure communication request (error=401)

      20121017110411 E #07392 NAIMSRV  Failed to connect to the ePO server.  Skipping agent handler certificate validation.

      20121017110411 I #07392 NAIMSRV  Unloading server private keys

      20121017110411 I #07392 NAIMSRV  ePolicy Orchestrator server started.

      20121017110411 I #07392 mod_eporepo Database initialization: Starting.

      20121017110411 I #07392 mod_eporepo Database initialization: Succeeded.

      20121017114915 I #08124 NAIMSRV  Loading server private keys

      20121017114916 I #08124 NAIMSRV  Received [PropsVersion] from WEKREG012:{2B00CA32-0D4A-45F6-84EB-BBAA6D1A8A05}

      20121017114916 I #08124 NAIMSRV  Signing agent response package with key 6nlZHvTTQh767TkNA7KiaPCoNLeMSkHTuZbopBgOSkU=

      20121017114916 I #06572 NAIMSRV  Received [IncProps] from WEKREG012:{2B00CA32-0D4A-232F-84EB-BBAA6D1A8A05}

      20121017114916 I #06572 NAIMSRV  Processing agent props for WEKREG012(2B00CA32-0D4A-232F-84EB-BBAA6D1A8A05)

      20121017114918 I #06572 NAIMSRV  Agent meta-data out of date, 8700 > 8657; resending.

      20121017114918 I #06572 NAIMSRV  Sending props response for agent WEKREG012, policy files attached (Policy\Server.xml)

      20121017114918 I #06572 NAIMSRV  Signing agent response package with key 6nlZHvTTQh743TkNA7KiaPCoNLeMSkHTuZbopBgOSkU=

      20121017114922 I #07392 NAIMSRV  Shutting down server...

       

      Anyone have any ideas?

      Thanks!

       

      PS: https://mail.nic.ru/SRedirect/kc.mcafee.com/corporate/index?page=content&id=KB76 044 does not work, local login allowed.