Hello. We are seeing the exact same issue this morning. I have been on hold for almost 45 minutes.
not just blocked and quarantined, but also i´ve observed some problems regarding to the EUQ refresh link, it is being sent to the destination (external address).
Thank you. Been on hold for over an hour now. Trying a Chat
Why don't they just take 5 seconds and post an announcement about what is going on? I could then drop off this call.
experienced this also, but still hearing that it isnt solved. would be nice for mcafee to do an announcement about this and explain which TRU update solves this and when to expect it.
We just got this announcement.
Subject: *URGENT* McAfee SNS ALERT: Spam Update Package for MEG 6.7 Causes False Positives
An error in the spam update package (TRUSIGN) for McAfee Email Gateway (MEG) 6.7.x (IronMail) causes non-malicious domains to be listed as malicious. This could result in a high number of false positives for the domains in question.
McAfee has identified the issue and has released an updated spam package (TRUSIGN_TRUMAIN_12_URL_20121016114659_FULL) which should propagate to MEG 6.7.x Appliances automatically, according to the schedule set by the admin.
This issue only affects MEG 6.7.x.
See KnowledgeBase article KB76540 (https://kc.mcafee.com/corporate/index?page=content&id=KB76540) for further information.
McAfee Support Notification Service (SNS) provides valuable information to help you maximize the functionality and protection capabilities of your McAfee products.
To securely manage your SNS email preferences, go to https://sns.snssecure.mcafee.com/content/signup_loginhttps://sns.snssecure.mcafee.com/content/signup_login?elq=32a4d23934194aa9bb9f8f ca30384463
To opt out of all SNS communications, click here
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According to an email I received from the TRU feedback team, the update file that corrects the issue is:
IronMail 6.7 TRUSIGN Full update URL_20121016114659_FULL
Suggestions on how to recover from this issue?
It looks like the common theme is the messages are stopped with DSC score of 75.
We need an easy way to identify the mis-scored messages and release them all.
I have been awaken by an SMS from McAfee at 05:30 EST this morning and was able to apply the new TRU immediately. It seem to have minimise the issues for us.. Good thing I registered for those alerts...