2 Replies Latest reply on Oct 16, 2012 8:06 AM by knsingh

    What computers will Internet Security disable the Internet

      I bought a 3 PC subscription hoping to protect my computers.  However, I lost internet in 1 PC (older Windows XP machine) but am OK with a Windows 7 machine

       

      I know it was XP machine had some malware but no virus (according to Mcfee).  After installing and uninstalling McAfee Internet Security 2 times, I know the internet connection lost is due to Internet Seucrity (not SiteAdvisor). 

       

      Is there a list of hardware or software specs that disables the internet?  I mean if know which configurations will not work at this time with McAfee Internet Security.  

       

      I need to install it on a small server XP machine and I cannot afford to have internet disabled.  I only run SugarSync, internet browser and Skype on the machines on Windows XP - SP3.  Hardware configuration varies.

       

      Andrew

        • 1. Re: What computers will Internet Security disable the Internet
          exbrit

          First of all it must be XP SP3 for the software to be compatible and I recommend that you upgrade Internet Explorer to IE8 at your earliest opportunity.

           

          The Internet connection should be restored if you fully uninstalled the software using Control Panel, then ran the MCPR cleanup tool listed under Useful Links at the top of this page, reboot and reinstall from the online account, NOT from any CD that you have.

           

          Alternatively try to use System Restore to go back to before all this happened, but don't forget to update everything afterwards if that works.

           

          Message was edited by: Ex_Brit on 15/10/12 9:06:16 EDT PM
          • 2. Re: What computers will Internet Security disable the Internet
            knsingh

            Adding to Ex-Brit suggestions ,

             

            I would like to know after unistalling McAfee does the Internet connection work. IF yes,

            I would recomend to check if you have bonjour in add or remove program list. Kindly uninstall that and check if you still have internet connnectivity issue.

             

            Regards

            Kriz