5 Replies Latest reply on Oct 16, 2012 3:22 AM by earthcadet

    ePo 4.5 DAT in Repository

    earthcadet

      Dear Community,

       

      We are currently experiencing a strange problem with our ePo's repository. For some reason, ePo is reporting the DAT version a bit backwards. Please see below

       

      My RepositoryLatest Available
      DAT:6865.00006859.0000

       

       

      As you can see my repository has a later version than the latest displayed by ePo which doesn't make sense. Is this normal and if not, how do I correct this issue?

       

      Many thanks.

       

      Tom K

        • 1. Re: ePo 4.5 DAT in Repository
          JoeBidgood

          It sounds like ePO is unable to contact the Avert servers to get the information about the latest version on the McAfee download site - from the numbers, it stopped working six days ago. Have any firewall changes been made? The ePO server will need to be able to talk to the outside world on port 8801 for the Avert threat feed to work.

          Please see KB59857  for details on how to test this.

           

          HTH -

           

          Joe

          • 2. Re: ePo 4.5 DAT in Repository
            earthcadet

            Hi Joe,

             

            Thank you for a reply. I have followed the article and I can access myavert.avertlabs.com:8801 without any issues on the server the ePo is installed on. So it is able to access the feed as far as I can tell.

             

            I can see the ReportService page with

            • GetReportNames   
            • GetReportLanguages   
            • GetReportSchema   
            • GetReport  

             

            Many Thanks

             

            Tom

            • 3. Re: ePo 4.5 DAT in Repository
              Laszlo G

              Hi earthcadet, are you using proxy for web browsing? ePO will use by default the local system account to launch the update task unless you specify an account to be used for proxy

              1 of 1 people found this helpful
              • 4. Re: ePo 4.5 DAT in Repository
                JoeBidgood

                In addition to this, have a look at the epoapsrv.log and orion.log on the ePO server - any errors surrounding the avert alert task should be listed here.

                 

                HTH -

                 

                Joe

                • 5. Re: ePo 4.5 DAT in Repository
                  earthcadet

                  Hi Laszio and Joe,

                   

                  It was proxy issue in the end I suspect. We are migrating to our new proxy server which uses a client, which wasn't installed, although our old proxy server is still working, for some reason it didn't like those details anymore.

                   

                  I thank you very much for your assistance once again.

                   

                  Kind regards,

                   

                  Tom K.