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882 Views 6 Replies Latest reply: Oct 15, 2012 6:20 AM by Bruno Caldas RSS
Bruno Caldas Newcomer 40 posts since
Sep 18, 2012
Currently Being Moderated

Oct 11, 2012 1:28 PM

DLP Extesion Error

Hello Guys

 

When trying to install DLP extension the following error appears.

 

 

dlperror.jpg

 

I need help

 

Thanks

  • alexn Veteran 722 posts since
    Aug 9, 2012
    Currently Being Moderated
    1. Oct 11, 2012 1:41 PM (in response to Bruno Caldas)
    Re: DLP Extesion Error

    Hi,

    Please go in ePO installed extensions and remove them first from console.

    If you do not see this extension you may try on this location

     

    C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed

     

    I would not recommend you to delet extension, Do the following

    Stop epo services

    Cut and paste this extension on your desktop and start your epo services and reinstall DLP extension.

    If you see any error on console let me know.


    Post Timings: 6.00 AM to 3.00PM PDT
  • hem McAfee Employee 848 posts since
    Nov 18, 2009
    Currently Being Moderated
    3. Oct 12, 2012 1:39 AM (in response to Bruno Caldas)
    Re: DLP Extesion Error

    If you don't DATALOSS2000 folder then look at the places (\program files\McAfee\ePO\Server\conf\catlina\Localhost) and OrionExtension table in database. You need to remove from these places also.


    Thanks
    Hem





  • Tristan Veteran 790 posts since
    Dec 8, 2009
    Currently Being Moderated
    5. Oct 15, 2012 6:15 AM (in response to Bruno Caldas)
    Re: DLP Extesion Error

    1. Make sure you are looking for the folder on the ePO server itself NOT on your local machine

    2. If you have installed ePO on a 64bit server the directory is:-

     

                 c:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\conf\Catalina\localhost              (Note the extra (x86) bit)

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