2 Replies Latest reply: Oct 12, 2012 10:31 AM by Folcan RSS

    Communication beetwen ePO and WebGateway failed

    Folcan

      Hello,

       

      I have somes troubles when I try to register WebGateway Appliance into my ePO Server.

       

      Webgateway version : 7.2.0.3.0 (13935)

      ePO serveur : 4.6.3 (build 197)

      ePO extensions : Email and WebGateway 1.4.174

       

      When I register my webgateway appliance, I have the popup screen for the Certificate Details. Click YES, and an error message appair :

       

      "Communication test couldn't connect connect to the server. Please check your configuration."

       

      I use the default port 9090 for the communication, and there is no network problem.

      With a network capture on the epo server, i can see paquets beetwen ePO and WebGateway with good responses.

       

      I used the "epo" login and a password define into the WebGateway ePolicy Orchestrator Settings.

      I created an user ePO in the appliance with the role "ePO comon catalog Administrator"

      I created a ruleset "Bypass ePO Requests" at the top level of my policy's.

       

      I dont understand what is wrong.

       

      Any ideas ?

       

      Regards,

        • 1. Re: Communication beetwen ePO and WebGateway failed
          Jon Scholten

          Do the username and password for both specified accounts match?

           

          If not, please try that (they actually need to be the same).

           

          Best,

          Jon

          • 2. Re: Communication beetwen ePO and WebGateway failed
            Folcan

            Hello Jon,

             

            Yes they match.

             

            I use "admin" user for "Console Credentials". Password is good and i can login to the appliance with this username/password

            I use a user "epo" for Communication Credentials. I defined the password on "Configuration > Appliances > ePolicyOrchestrator > Password", and created a user on my WebGateway called "epo" with the same password.

             

            I tried to change the user "epo" by "admin", but dont work too mutch.

             

            First conf :

             

            Console Credentials

            User : admin

            Password : mypasswordadmin

             

            Communication Credentials

            User : epo

            Password : mypasswordepo

             

            Configuration > Appliances > ePolicyOrchestrator :

            Username : epo

            Password : mypasswordepo

             

            Result : Communication test error...

             

            Second conf :

             

            Console Credentials

            User : admin

            Password : mypasswordadmin

             

            Communication Credentials

            User : admin

            Password : mypasswordadmin

             

            Configuration > Appliances > ePolicyOrchestrator :

            Username : admin

            Password : mypasswordadmin

             

            Result : Communication test error...

             

            Thanks for your help