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2379 Views 10 Replies Latest reply: Oct 15, 2012 2:20 PM by karthiks RSS 1 2 Previous Next
stannie Newcomer 6 posts since
Oct 7, 2012
Currently Being Moderated

Oct 7, 2012 12:39 PM

paid backup won't reinstall

after latest update to Total Protection 2013 my PAID SUBSCRIPTION to online backup fails to complete. 'shadow copy error=o'

Per tech support tried twice to remove both programs, then wipe via MCPR then tried to reinstall paid backup first. Failed both times so now I just have Total Protection running and a useless paid subscription to 'Powered by Mozy'. Help!!

  • supp@user Newcomer 39 posts since
    Sep 21, 2012
    Currently Being Moderated
    1. Oct 7, 2012 4:34 PM (in response to stannie)
    Re: paid backup won't reinstall

    Try to reinstall Total Protection without the data backup module. You can do it by choosing "custom" installation.

     

    Then install Online Backup. Check if it works.

     

    Then try to install the Data Backup module of Total Protection.

     

     

     

    Then return with any feedback, regardless of it being positive or negative.

     

    System info would be helpfull also.


    If you didn’t go looking for it, don’t install it!
  • supp@user Newcomer 39 posts since
    Sep 21, 2012
    Currently Being Moderated
    3. Oct 9, 2012 11:53 PM (in response to stannie)
    Re: paid backup won't reinstall

    If installer crashed that might be because there are some files left from the previous reinstall attempts.

     

    Run MVT which you can find in the "Useful Links" section and provide us with the report.

     

    Steps to do in order to get a clean uninstall:

     

    1. Go to the "Useful Links" Section up in that page and download MCPR.exe, save it in your Desktop

    2. Reboot PC and during rebooting press F8 key to go to Boot Options -> Boot in Safe Mode (OPTIONAL)

    3. Go to Control Panel and uninstall the product.

    4. Reboot (normal or safe mode), run MCPR.exe

    5. Reboot and clean folders:

     

        5.1. C:\\Program Files\McAfee - delete everything inside.

        5.2. C:\\Program Data\McAfee - delete the whole folder. (C:\\Documents and Settings\All Users\Application Data\McAfee if you run Windows XP machine)

        5.3. C:\\Users\YourUsername\Appdata\Local\Temp - delete everything which you can identify as a McAfee folder.

     

    6. Reboot again.

    7. Proceed to log in into your McAfee account, Download and Install from there.

     

     

    When you are contacting the support line for your local residency, if T1 Tech support doesn't manage to solve your issues they are supposed to escalate the case to T2.

     

     

    Regards.


    If you didn’t go looking for it, don’t install it!
  • karthiks Veteran 740 posts since
    Mar 30, 2011
    Currently Being Moderated
    5. Oct 10, 2012 10:31 AM (in response to stannie)
    Re: paid backup won't reinstall

    Hi,

     

    Please try the below steps and I hope you will be able to resolve the issue

     

    Remove McAfee using the below removal Tool

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

     

    Restart the computer

    Install the McAfee Online backup using the below link

    https://login.backup.mcafee.com/downloads/MOBK-2_14_2_199-41978.exe

     

    After the installation, it will ask you to configure the Online backup to enter the license key and your email address

    I emailed you the license keys to use to configure the backup, so use it accordingly

    After configuring the backup try to take a test back and check everything works fine

     

    Once the above is done, reinstall the McAfee security by logging into the McAfee Account

    Instead of choosing the complete (recommended) installation, choose custom type of installation and deselect the McAfee Online Backup feature and complete the installation.

     

    Please post back after following the above steps to know the outcome.


    Regards,
    Karthik Shankar
    McAfee Community Moderator
    https://community.mcafee.com

    Do you have an idea for improving McAfee products? Please share it with our product team in our new Ideas community space! NOTE: You must register an account first. We look forward to hearing from you. Thank you for choosing McAfee!

  • karthiks Veteran 740 posts since
    Mar 30, 2011
    Currently Being Moderated
    7. Oct 11, 2012 12:50 PM (in response to stannie)
    Re: paid backup won't reinstall

    Hi ,

     

    I have sent you a Private message, requesting you to check the details. Thanks,


    Regards,
    Karthik Shankar
    McAfee Community Moderator
    https://community.mcafee.com

    Do you have an idea for improving McAfee products? Please share it with our product team in our new Ideas community space! NOTE: You must register an account first. We look forward to hearing from you. Thank you for choosing McAfee!

  • Peacekeeper Volunteer Moderator 21,354 posts since
    Nov 23, 2002
    Currently Being Moderated
    8. Oct 11, 2012 4:16 PM (in response to stannie)
    Re: paid backup won't reinstall

    Karthiks is teir 2.5 so please work with him. He will do the install for you if necessary. Check your PM.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

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