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1874 Views 15 Replies Latest reply: Oct 9, 2012 3:21 PM by Peacekeeper RSS 1 2 Previous Next
acsis Newcomer 7 posts since
Oct 5, 2012
Currently Being Moderated

Oct 5, 2012 6:05 AM

Is there any performance improvement available?

I have been trying to stop real time scanning from consuming all available cpu and therby slowing down the pc to an unusable level.

I have had Mcafee techs log on at least a couple of times to 'sort it out' but the problem always returns within a couple of weeks (or an update to mcafee).

The only way to make the pc usable is to turn off real time scanning permanently but then you get that irritating message telling you the pc is at risk!

 

I am almost at the end of my tether with this. Even though my subscription is valid until May next yera, I am going to remove this software really soon unless a permanent fix is available.

  • Hayton Volunteer Moderator 4,600 posts since
    Sep 27, 2010
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    1. Oct 5, 2012 8:30 AM (in response to acsis)
    Re: Is there any performance improvement available?

    Your system specs play a major part in system performance. We've more or less decided (after a lot of discussion in various threads) that the code is optimised to run on multi-core processors with hyperthreading. In other words, older machines are going to struggle to cope unless they've got plenty of RAM. Processor speed is also important, and fast disk I/O definitely helps. Other than that, if you have, say, an XP machine with a P4 processor you have to spend time optimising the system to remove potentially conflicting services and programs if they're not needed; and then do regular housekeeping to minimise system overheads.

     

    So a lot depends on what hardware you've got, and how many programs you've got running on it. One of my PCs is an old Dell with XP, and McAfee runs on it (mostly) just fine. But I see the CPU issue too : just not all the time.


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  • Ex_Brit Volunteer Moderator 59,591 posts since
    May 6, 2004
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    2. Oct 5, 2012 8:34 AM (in response to acsis)
    Re: Is there any performance improvement available?

    That isn't normal behaviour I assure you.

     

    It's obviously clashing with something else...could be other security software, an infection, your hard drive needs a chkdsk /r perhaps as drive read errors can do this, or you've compressed the hard drive making scans difficult, or are storing many zipped files (or any files for that matter) thereon containing stuff considered a risk....there are dozens of reasons for it.

     

    It could also be because your system needs to be updated...all parts should be always up to date, even those you may not use.

     

    Are there any popups occurring that we should know about or other anomalies?

     

    Without more details it's difficult to give advice really.

     

    Your best bet is to return to Technical Support and escalate the problem.

     

    Message was edited by: Ex_Brit on 05/10/12 9:34:49 EDT AM

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  • Ex_Brit Volunteer Moderator 59,591 posts since
    May 6, 2004
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    3. Oct 5, 2012 8:36 AM (in response to Ex_Brit)
    Re: Is there any performance improvement available?

    An additional thought...this isn't a netbook by any chance?   They have the kind of processor that really doesn't run well with this software I'm afraid.  


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
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  • Peacekeeper Volunteer Moderator 21,354 posts since
    Nov 23, 2002
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    4. Oct 6, 2012 5:00 AM (in response to Ex_Brit)
    Re: Is there any performance improvement available?

    As Hayton said above please post your PC specs. I assume this is mcshield using high cpu?

     

    Message was edited by: Peacekeeper on 6/10/12 8:00:22 PM

    Tony
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  • Peacekeeper Volunteer Moderator 21,354 posts since
    Nov 23, 2002
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    6. Oct 6, 2012 5:15 PM (in response to acsis)
    Re: Is there any performance improvement available?

    Ok not the single core issue as we thought. This dieing when updated is new. Is this update 1 requiring a restart or just a dat update?

     

    Oh can you post your SR job number from their delving into this issue please.

     

    Message was edited by: Peacekeeper on 6/10/12 8:03:25 PM

     

    Message was edited by: Peacekeeper on 7/10/12 8:15:47 AM

    Tony
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  • Peacekeeper Volunteer Moderator 21,354 posts since
    Nov 23, 2002
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    9. Oct 6, 2012 5:17 PM (in response to acsis)
    Re: Is there any performance improvement available?

    Thanks will ask

    What is the version of mcafe you have?


    Tony
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