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1833 Views 3 Replies Latest reply: Sep 28, 2012 10:37 AM by supp@user RSS
vhigdo Newcomer 1 posts since
Sep 28, 2012
Currently Being Moderated

Sep 28, 2012 2:39 AM

Mcafee All Access - Total Protection Errors

I just installed MAATP(McAfee All Access - Total Protection) free trial a couple days ago, 9/26/2012, and now I am experiencing these countless errors with the product and require assistance (problems are listed as they occured):

 

1.  After the install, upon regular use of my computer (gaming, browsing, etc) I was getting "tabbed" out of my current process. For example... right now I'm typing in this chatbox, but every 30 seconds or so (it's random but often enough to be really aggravating) I have to click back on the chatbox to continue typing.  With games it tabs to the desktop.

 

2.  After troubleshooting the error described in "1" I was lead to new software installations, which lead me to the MAATP free trial I just installed.  So I tried opening MAATP free trial and  voila a black white box opens and that is it.  So I waited 10 minutes to see if MAATP was just having a rough time loading, but it wasn't that.  So I decided to just try to uninstall MAATP free trail but going to the control panel and same problem with the white box occurs.  I noticed though that I never got tabbed out of the MAATP blank white box window when I was clicked on it so at least I know that problem resides with this.

 

3.  Anyways after dealing with what I said in "2" I when to McAfee Support.  The virtual technician found nothing, and the faqs had nothing either.  Live chat would let me choose my country and service type but then no chatbox opens.  So now I'm here trying to find a way to fix/uninstall MAATP free trial.  I'm trying to find if it's a virus but I've yet to find it if it is.

 

Here's my hardware:

 

Dell Inspiron 1545 laptop

OS(64-bit): Windows 7 Home Premium

Processor: Intel(R) Core(TM)2 Duo CPU P7450 @2.13GHz 2.13 GHz

RAM: 3 GB

  • supp@user Newcomer 39 posts since
    Sep 21, 2012
    Currently Being Moderated
    1. Sep 28, 2012 3:46 AM (in response to vhigdo)
    Re: Mcafee All Access - Total Protection Errors

    Steps to do in order to get a clean uninstall:

     

    1. Go to the "Usefull Links" Section up in that page and download MCPR.exe, save it in your Desktop

    2. Reboot PC and during rebooting press F8 key to go to Boot Options -> Boot in Safe Mode

    3. Go to Control Panel and uninstall the product.

    4. Reboot (normal or safe mode), run MCPR.exe

    5. Reboot and clean folders:

     

        5.1. C:\\Program Files\McAfee - delete everything inside.

        5.2. C:\\Program Data\McAfee - delete the whole folder.

        5.3. C:\\Users\YourUsername\Appdata\Local\Temp - delete everything which you can identify as a McAfee folder.

     

    6. Reboot again and proceed to a new installation or whatever you need.


    If you didn’t go looking for it, don’t install it!
  • Peacekeeper Volunteer Moderator 21,338 posts since
    Nov 23, 2002
    Currently Being Moderated
    2. Sep 28, 2012 4:27 AM (in response to supp@user)
    Re: Mcafee All Access - Total Protection Errors

    As well after uninstalling and rebooting run

    http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.e xe

     

    Then reinstall from your account


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • supp@user Newcomer 39 posts since
    Sep 21, 2012
    Currently Being Moderated
    3. Sep 28, 2012 10:37 AM (in response to vhigdo)
    Re: Mcafee All Access - Total Protection Errors

    Another solution of your problem might be to update your Java. Very frequently the problems you described are related to this.

     

    The latest version of Java you can find at Java.com, be sure to uninstal previous versions if installer doesn't require to.

     

    Another solution that might be useful is to register the .dll files used.

    Try these commands:

     

    Go to Start->Run and type RESPECTING the spaces:

     

    1. regsvr32 jscript.dll

     

    OR

     

    2. regsver32 vbscript.dll

     

     

     

    P.S. I assume that you have administrator rights.


    If you didn’t go looking for it, don’t install it!

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