When you say "I put manually the last avvscan.dat, avvnames.dat and avvclean.dat" what exactly do you mean? You can't manually put those items anywhere and that could be the cause of your problems.
By "Total Protection" I assume you mean the home version of the software and not "Total Protection Service", which is a Business product?
Uninstall anything labelled McAfee from Control Panel > Programs > Uninstall a Program
Run the MCPR cleanup tool, listed under Useful Links at the top of this page and reboot
Download your software again from your online account.
Also....I assume that this is Windows 7 SP1 and that you have, even if you don't use it, IE9 installed and updated? McAfee and other processes rely on an up to date working copy of the latest IE. It doesn't have to be the default browser.
thank you for your answer.
Yes I was thinking of that and I have IE9 installed and updated after uninstalling all McAfee products and reinstall it from My Account once
the computer restarted after the IE9 updates, and yes I have Windows 7 SP1 and the Home edition of Total Protection
I put avvscan.dat, avvnames.dat and avvclean.datinto the right folder of course and I did it running Windows in Safe Mode
I put it where the other ones were, I first ran a search on the entire computer to make sure they wasnt several folders with these files.
The folder is: ...\Program Files\McAfee\VirusScan
I can give an other try, uninstall again everything, download the latest MCPR cleanup tool
and reboot and download the software again from my online account..
I let you know.
It might be an idea to uninstall, cleanup and reinstall.
In future to update your software manually see this: https://community.mcafee.com/docs/DOC-2155
Note: once you upgrade to SecurityCenter v12.x, which should happen in the next month or two, you wont be able to update using this method.
Well.... I followed exactly your procedure and during the re-installation I got (as everytime I did) 3 times the error msg: The application was unable to start correctely (0xc000009a) and I noticed the .dat files in ...\Program Files\McAfee\VirusScan are old !
Anyway, thank you very much for your suggestions and when/if you know something, please let me know.
For now I uninstall everything and put the Microsoft Security Essentials just to be protected until the McAfee works again !
Message was edited by: zed on 22/09/12 20:13:18 IST
Message was edited by: zed on 22/09/12 20:14:46 IST
Oh well we tried. When you uninstalled did you then run a fresh download of MCPR cleanup tool and then reboot and then install from your online account, not from any CD that you may have?
You shouldn't need to worry about avvscan etc etc. because autoupdate will take care of that without any intervention from you. Those old files are probably there because of your manual intervention.
Yes I did. I deleted everytime the downloaded setup and used a new fresh one. Same for McAfee Total Protection Pack.
In the meantime I run Microsoft Security Essentials and hope to get a working solution to switch back to McAfee.
I will try to contact a technician by monday and I will post here the result if relevant.
Hopefully they will be able to solve the problem. Good luck.
Normally after doing an uninstall and after running the MCPR cleanup tool you may need to clean your folders from any files that might be left from the previous installations.
Those files and folders are located in several locations like:
1. C:\\Program Files\McAfee - delete everything inside.
2. C:\\Program Data\McAfee - delete the whole folder.
3. C:\\Users\YourUsername\Appdata\Local\Temp - delete everything which you can identify as a McAfee folder.
The problem with those files is that when you don't delete them after uninstal, than the OS still refers to them when you start your fresh installed software.
Wish you luck solving your problem.