You've put this question in "Other Consumer Products" and I don't recognise that version number. What hardware or device is this installed on and what is the operating system ?
He means Total Protection Service so moving to Business area
Please let us know the exact McAfee software that you use and also let us know the version number of the McAfee software that you use.
If you have a Grant number for the McAfee software that you have please let us know and we shall help you further.