Sorry your post was spammed by another person yet missed by us. Unfortunately we volunteers are spread a little thin and can't always get to everyone.
Customer Service is always your best bet if you can't locate your software or have any account queries, they are available through the link under 'Useful Links' at the top of this page or HERE.
It's a free phone call, depending on your phone company of course, or online chat.
However your account download page should be here: https://home.mcafee.com/secure/protected/login.aspx?
I'm assuming by now you've sorted out the problem anyway.
All the best.