3 Replies Latest reply on Sep 14, 2012 8:28 AM by dstraube

    Status: License key disabled for node during update session

      Hi all,

       

      I'm having a problem during update of a MWG 7.2 test environment, in update.log I can see:

       

      [2012-09-14 10:30:11.661 +00:00] ========== Started update process ==========

      [2012-09-14 10:30:11.731 +00:00] Node 564D31B1-FA6F-E988-B919-21431E032C7E has update information:

      [2012-09-14 10:30:11.731 +00:00] Product-Name:McAfee Gateway Anti-Malware

      [2012-09-14 10:30:11.731 +00:00] Version:0

      [2012-09-14 10:30:11.731 +00:00] Product-Name:Avira

      [2012-09-14 10:30:11.731 +00:00] Version:0

      [2012-09-14 10:30:11.731 +00:00] Product-Name:GTI web database

      [2012-09-14 10:30:11.731 +00:00] Version:0

      [2012-09-14 10:30:11.732 +00:00] Product-Name:McAfee Gateway Application Control

      [2012-09-14 10:30:11.732 +00:00] Version:0

      [2012-09-14 10:30:11.732 +00:00] Product-Name:McAfee Web Gateway DLP Filter

      [2012-09-14 10:30:11.732 +00:00] Version:0

      [2012-09-14 10:30:11.732 +00:00] Node 564D31B1-FA6F-E988-B919-21431E032C7E has direct update information:

      [2012-09-14 10:30:11.732 +00:00] Product-Name:Certificate chain filter

      [2012-09-14 10:30:13.204 +00:00] SSL handshake with host: https://wpm.webwasher.com successful!

      [2012-09-14 10:30:14.003 +00:00] Update server sent update-id: D1977D0784

      [2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product subscribed_lists

      [2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product antimalware

      [2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product antivirus_avira

      [2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product urlfilter

      [2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product application_control

      [2012-09-14 10:30:14.004 +00:00] Status: License key disabled for node: 564D31B1-FA6F-E988-B919-21431E032C7E (mwgappl). Code 54 for product dlp

      [2012-09-14 10:30:14.004 +00:00] Start to download files for following nodes: 564D31B1-FA6F-E988-B919-21431E032C7E

      [2012-09-14 10:30:14.004 +00:00] Download files for product: Certificate chain filter

      [2012-09-14 10:30:15.782 +00:00] Successfully downloaded and checked file: 24ba6d6c8a5b5837a48db5fae919ea675c94d217

      [2012-09-14 10:30:15.786 +00:00] Update Status from local Node: 564D31B1-FA6F-E988-B919-21431E032C7E

      [2012-09-14 10:30:15.786 +00:00] Product: Certificate chain filter

      [2012-09-14 10:30:15.786 +00:00] Status: update_succeed

      [2012-09-14 10:30:25.787 +00:00] ===========Update Process finished===========

       

      In dashboard I see a "Never last update" response for DATs and Engine and messages like "1 of the recently updated CRLs for the certificate chain filter can not be loaded".

      Obviously I have imported regular licence and I can see it will expire in future and status is valid.

       

      Any suggestion?

       

      Thanks

      Andrea