The issue that you are facing is an ongoing issue. We have already escalated this to our Engineering/Developemnt Team and they are working towards a permanent fix.
Please contact us directly on our Toll-free number for the McAfee Gold Businees Support and we shall get some details from you and will escalate your issue.
Please use the same service request number that you have opened with us, when you contact us again.
Please click on the below link, select your country from the pull down menu and click on the Support tab to get the Technical support department number for your country.