Moved from Consumer Help section to Business section, Endpoint Encryption.
Please let us know the name of the McAfee software that you are using with the Version number.
Also, please provide us with the Grant number for the purchase that you have made.
Please send me a PM with the email address registered with McAfee software and the Grant number for the McAfee software.
This will help us to pull your records and check your online McAfee Security center.